English Teammate (Voice)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About the Role

As an English Teammate you will be the first point of contact for our customers providing excellent support and ensuring a positive experience. This role requires strong communication skills and a passion for problem-solving.

Key Responsibilities

• Provide support to customers via written and verbal communication channels (e.g. chat email or phone).
• Diagnose troubleshoot and resolve customer issues accurately and efficiently.
• Maintain a high level of customer satisfaction in line with company and client quality standards.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Adhere to all company policies procedures and security protocols.

Qualifications

• Proven experience in a customer service BPO or contact center environment is preferred.
• Strong verbal and written communication skills in English.
  • The clients minimum requirement for the English language is B2.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with desktop applications including web browsers and email.
• Experience in content moderation is a plus.

Schedule & Logistics

• The role may require shifts outside of standard business hours including nights and weekends.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL