Customer Success & Onboarding Specialist

Job Summary:

Were looking for a Customer Success & Onboarding Specialist to help new customers successfully adopt and activate the platform through smooth onboarding workflow setup and AI automation activation.

Job Responsibilities:

Guide customers through the onboarding journey step-by-step
Support customers in connecting WhatsApp Business API and communication channels
Assist in configuring workflows automations and AI agents
Understand customer business needs and recommend suitable use cases
Conduct onboarding calls demos and training sessions
Ensure customers achieve value from the platform as quickly as possible
Follow up during trial and early adoption stages
Monitor customer engagement and identify onboarding challenges
Coordinate with internal teams to resolve setup and technical issues
Gather customer feedback and support continuous product improvement
Collaborate closely with Product Engineering and Growth teams

Bachelors degree in Business Administration Marketing Information Systems or any related field

13 years of experience in Customer Success Account Management SaaS Support or Customer Onboarding

Experience working with SaaS platforms or CRM systems

Strong communication and client management skills

Ability to understand customer needs workflows and business processes

Experience conducting online demos onboarding sessions or client training

Familiarity with WhatsApp Business platforms or automation tools is a plus

Basic understanding of AI tools and automation concepts is preferred

Customer-focused mindset with strong problem-solving and coordination skills

Working Conditions & Benefits:

• Working days: 5 days (From Sunday to Thursday).
• Working Hours: 9 hours (9:00 AM 6:00 PM) including a 1-hour break.
• Hybrid work model.
• Social Insurance.
• Professional growth and learning opportunities.
• Gym Subscription Discount.