Customer Service & Distribution Planner Middle East
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Job Summary
At Beiersdorf we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years we have developed innovative skin and body care products for well-known brands such as NIVEA Eucerin La Prairie Hansaplast and Labello. We act according to our purpose WE CARE BEYOND SKIN and take responsibility for our consumers our employees the environment and society.
Behind every brand every product and every accomplishment are our more than 20000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values CARE COURAGE SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Beiersdorf ME
NIVEA Eucerin & Labello are just a few examples of the Beiersdorf range of brands which are successful all over the world. Across the Middle East our brands hold many no. 1 market positions. We strive to reinforce these positions by growing in strategically selected markets and convincing our customers by continuously providing the latest product this regard we continue to count on intensive research state-of-the-art technologies perfect marketing strategies and above all our competent and dedicated employees.
THE POSITION
Job Purpose
The main purpose of the role is ensuring the highest service level to our customers by successfully managing and improving the entire process. This process includes order receipt until delivery to the customer warehouse. This role will be the single point of contact for all internal and external customer-related queries.
Dimensions
Job Location Cairo
Position Reporting Line This position reports directly to the Customer Service & Distribution Planning Manager ME based in Dubai
People reporting to the position Not Applicable
Accountabilities
Sales Order Processing
Collect create and maintain Standard Operating Procedures for customers service providers and internal processes
Maintain relevant data with regard to assortment and order forms
Collect create and maintain customer Master Data in SAP
Timely order processing
Coordinate with Supply & Demand team on stock availability
Create transparency to customers on order status
Coordinate with logistics service providers on pick & pack loading and delivery
Manage Logistical Value Added Services (LAS) to deliveries when required
Ensure that the customer has all required documentation for clearance in case of cross-border shipments
Monitor deliveries up to the delivery point and Proof of Delivery (POD) receipt
Keep logistics service providers accountable to agreed KPIs
Claims and Quality Management
Acknowledge & investigate all claims from receipt to resolution
Provide support to QA team where required
Relationship Management
Develop Customer Supply Relationship with partners in order to fully understand their daily requirements
Understand key distribution routes to and warehouse operations at partners. Develop relationships with key distribution warehouse and transport personnel at partners
Proactively investigate and identify the root cause of queries
Implement improvement processes in order to achieve supply chain optimization and reduce complexity wherever possible
Reporting
Provide monthly service level report identifying all losses and reasons
Weekly updates on sales progress and associated risks
Various reports related to order management and logistics KPIs
Job Profile Criteria:
Qualified Bachelors Degree (preferably in Engineering or Supply Chain)
Preffered 1-2 years supply chain work experience (i.e. Customer service supply chain analyst etc.)
Excellent verbal and written communication in English. Fluency in Arabic is an advantage
Team worker and able to work autonomously with guidance.
Collaborative with good interpersonal skills; can build strong relationships quickly.
Dynamic results-oriented individual with a hands on style
Strong analytical ability.
Adaptable to a fast-paced high-growth dynamic environment.
ERP experience (SAP knowledge is an advantage)
Proficiency on MS Excel and PowerPoint.
For any queries reach out to Kartik Kulshrestha - Talent Acquisition Lead.
About Company
We care for skin, we care for people and we care beyond skin. That is what makes us unique.
