Customer Enablement Specialist

RSA Education Services is your single source of learning for product enablement trainings virtual hands-on labs and professional certification programs. Our team designs develops and delivers technical training and enablement experiences that empower customers partners and internal teams to fully leverage RSAs solutions.

We are evolving how customers learn and engage with RSA moving toward a more connected digital and Community-driven enablement experience. This role is at the heart of that evolution.

We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience.

You will be the dedicated owner of the RSA Community experience and strategy ensuring it becomes the primary digital engagement channel for our customers. Youll connect Community with the rest of our customer enablement ecosystem (training LMS self-service) and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.

Principal Responsibilities:

Community Strategy & Frontend

• Own the strategy and frontend experience of the RSA Community
• Design Community structure navigation and content surfacing for optimal customer engagement
• Continuously evolve Community as the primary customer-facing enablement experience
• Lead digital enablement innovation including Community-led and AI-powered enablement initiatives

Reporting & Analysis

• Own reporting and analytics for Community and customer enablement performance
• Analyze customer behavior across Community LMS and self-service experiences (GA4 community analytics BI tools)
• Translate insights into actionable improvements that drive engagement adoption and satisfaction
• Build and maintain dashboards measuring impact across the customer enablement journey

Collaboration with Customer Education

• Partner with the Education Services team (Program Manager Training Administrators Instructional Designers) to connect Community with training programs LMS and content
• Ensure Customer Education programs are surfaced and amplified through Community
• Drive integration between training experiences and Community engagement

Collaboration with Customer Success & Support

• Partner with the Customer Success organization to embed Community and enablement into the customer success motion
• Partner with the Support organization to embed Community and enablement into the customer support experience including KB integration into the Community
• Provide insights and adoption signals to CSM and Support teams
• Act as the connective tissue between Education Community Customer Success and Support

Education & Experience:

• 5 years of experience in customer community customer enablement customer education customer success or digital learning in a SaaS or technology environment
• Bachelors degree or demonstrated equivalent experience
• Experience working with or driving customer communities self-service experiences or digital enablement platforms
• Strong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics Salesforce Cloud Experience LMS analytics or BI tools)
• Excellent written and verbal communication skills in English
• Strong cross-functional collaboration and stakeholder management skills

Desirable Requirements

• Hands-on experience with community platforms knowledge management systems or digital learning ecosystems like Salesforce Experience Cloud
• Experience embedding enablement into Customer Success or Support customer journeys
• Exposure to AI-driven enablement tools (chatbots learning automation recommendation engines)
• Customer journey mapping and lifecycle design experience

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

IC