CS Agent - Spanish Speakers
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Job Summary
- Job Description
NOK Human Capital is hiring Customer Service Agents Web Chat & Email (Spanish) for IntouchCX a global BPO leader in customer support industry.
Job Description:
1 Respond to customersubmitted inquiries in a timely manner vie Emails & chats
2 Queuebased typing work will account for approximately 90 of the role.
3 Training 1:1s/ team meetings reviewing guides/resources will account for about 10 of the time.
4 Troubleshoot and guide customers through questions and issues with their Account Billing Domains Google Workspace and other inquiries
5 Independently meet targets across Quality Productivity and Customer Satisfaction in any channel.
Job Requirements:
1 High school diploma or Bachelor Degree.
2 Excellent language skills especially written in the Spanish language
3 Customerfacing experience required in a similar role (online support preferred retail hospitality etc).
If you match the above criteria send your resume to mentioning Spanish in subject line.
Key Skills
- Experience Working With Students
- Classroom Management
- Communication skills
- Algebra
- Behavior Management
- Classroom Experience
- Lesson Planning
- Preschool Experience
- Teaching
- Training & Development
- Experience with Children
- Writing Skills
