CRM Executive IT System Integrator (SUDAN) Remotely
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Job Summary
Job Description
Role Purpose
Own the client journey after deal confirmation ensuring visibility follow-up execution tracking and customer satisfaction through structured CRM usage coordination and reporting. The role reports directly to the CEO.
1. CRM Ownership & Client Visibility
- Track deal progress customer activity delivery status and open actions.
- Provide regular clear summaries highlighting progress delays inactive clients and unresolved items.
- Use CRM data to turn activity into insights and priorities.
- Own and maintain the CRM for confirmed deals and active clients.
2. Client Coordination Delivery & Payments
- Act as the main coordination point for clients after confirmation.
- Communicate execution status timelines and changes to customers.
- Track delivery progress and follow up on payments or discrepancies.
- Handle post-confirmation documentation such as contracts or formal letters when required.
- Escalate risks early to protect timelines and customer satisfaction.
3. Reporting Customer Intelligence & Growth Support
- Prepare structured updates covering deals clients execution and issues.
- Analyze client behavior to identify active inactive and under-engaged customers.
- Support business growth by coordinating client insights and contact lists for future outreach.
Qualifications :
Ideal Candidate Profile
- 3 years Experience in similar field
- Experience in CRM client operations or post-sales coordination roles.
- Strong follow-up communication and organization skills.
- Comfortable operating independently in a small team environment.
- Able to summarize complex activity into clear actionable updates.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Children Activity
- Editorial
- Gas Turbine
- Airlines
- Catia
- Asic
About Company
Franco Pinto is a leading provider of technology solutions, specializing in IT infrastructure, cybersecurity, cloud computing, and software implementation. We partner with organizations across industries to deliver high-performance solutions that secure, optimize, and transform their ... View more
