Complementary Therapist

Magnificent and uniquely inspirational. Cameron House a five-star resort nestled on the world-famous bonnie banks of Loch Lomond and following a multi-million-pound restoration. Located where the Scottish Highlands meet the Lowlands the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool an 18-hole championship golf course an extensive array of resort activities and a choice of six restaurants and five bars that will cater to everyone.

The iconic Lochside setting is impressive in its grandeur celebrated and treasured. Set within 400 acres of beautiful Scottish countryside adventure is on your doorstep with Loch Lomond providing the perfect location for water sports and land activities including speedboat tours paddle boarding canoeing and kayaking 4X4 off-road driving falconry and more.

Add all the above together and we have something very special all thats missing could be you.

THE ROLE- Complementary Therapist

Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. Theres a VIP couples room with mineral bath steam room and private balcony and Rasul mud chamber steam room and relaxation suite.

Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence orexpresstreatment guests are sure to leave relaxed and rejuvenated.

As Complementary Therapist your scope will be to to deliver luxury complementary therapies which are tailored to individual guest needs within a spa environment. Ensuring a relaxing and rejuvenating experience while supporting the overall cleanliness professionalism and revenue goals of the spa.

Key things youll be responsible for:

Provide high-standard complementary therapies such as massage reflexology and holistic facials to spa guests.

Adapt treatments to client needs and contraindications.

Identify customer needs and offer tailored solutions to enhance their experience.

Upsell treatments spa experiences and retail products to maximize revenue.

Build professional relationships with guests and members fostering trust and loyalty.

Maintain cleanliness and presentation of treatment rooms and spa areas.

Ensure client confidentiality and respectful conduct at all times.

Report maintenance issues and guest feedback to the Spa Manager or supervisor.

Assist with stock takes of professional and retail products.

Follow opening and closing procedures for treatment areas including daily room checks.

Manage time effectively to complete all assigned tasks.

Attend meetings and contribute to team development and engagement initiatives.

Comply with health and safety fire safety and other relevant legislation and resort policies.

Participate in audits health and safety committees and support sustainability efforts.

Assist with fire/crisis team duties and ensure effective shift handovers.

Complete training modules and follow departmental SOPs.

Perform any other duties as assigned to support spa operations.

Who we are looking for

We recruit people with widely varying personalities from different walks of life and backgrounds. While we dont have a typical employee there are some specific qualities or traits we look for.

• People who want to achieve great things your interest in us suggests you have the ambition drive and determination to meet challenges head on.
• People who are naturally friendly who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their teamas our guests Its about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protectthe magical place we work in its up to all of us to look after our environment and never take it for granted.

Whats in it for you

At Cameron House we can offerfullyfunded work-based training and development. Everything from apprenticeships structured work experience in other businesses and supported scholarships through to graduate programmes specialist craft training and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and given what we do and where we are youll have plenty of opportunity to make the most of our own five-star facilities. Heres what to expect:

• Free meals when on duty in our team cafes
• Pension scheme
• Refer-a-friendscheme
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnightstays
• Enhanced holidays rising with longservice
• Free Leisure Club Membership with friends and family discounts.
• Employee care service offering lifestyle and wellbeing support and counselling via a confidentialhelpline
• On-site discounts on Cameron House and Cameron Lodges accommodation food and beverages golf membership spa treatments Celtic Warrior cruises outdoor activities and retail products
• Supplier and local business discounts
• Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside theres also the wider Loch Lomond and Trossachs National Park on your doorstep just waiting to be explored in your free time.