Were looking for an experienced Call Center / Tele-Sales Supervisor to join our team.
Location: Nasr City
Job Responsibilities:
* Manage and supervise the Customer Service / Tele-Sales team.
* Monitor daily performance and ensure high-quality customer service.
* Set sales plans and strategies to achieve monthly targets.
* Track KPIs analyze reports and provide regular feedback.
* Train motivate and support the team to maximize productivity.
* Handle escalated customer cases and ensure customer satisfaction.
Requirements
* 24 years of experience as a Call Center Supervisor Tele-Sales Supervisor or Customer Service Team Leader.
* Previous experience in *medical clinics or aesthetic clinics is a must.*
* Strong leadership and team management skills.
* Ability to coach train and develop the team to improve performance.
* Proven ability to achieve sales targets and KPIs.
* Experience in creating action plans monitoring performance and analyzing team results.
* Excellent communication problem-solving and reporting skills.
* Good command of Microsoft Office.
Benefits
Benefits for All Roles:
- Friday & Saturday off - Fixed
- Competitive salary
- Working hours: 9:00 AM 5:00 PM
- Social insurance
- Continuous training & professional development programs
If youre interested send your CV to
Or WhatsApp
with the subject Operations Specialist.
Required Skills:
* 24 years of experience as a Call Center Supervisor Tele-Sales Supervisor or Customer Service Team Leader. * Previous experience in *medical clinics or aesthetic clinics is a must.* * Strong leadership and team management skills. * Ability to coach train and develop the team to improve performance. * Proven ability to achieve sales targets and KPIs. * Experience in creating action plans monitoring performance and analyzing team results. * Excellent communication problem-solving and reporting skills. * Good command of Microsoft Office.