Business Transformation Officer NOC Head of TEC

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND & PURPOSE OF THE ASSIGNMENT

The World Food Programme (WFP) relies on robust secure and efficient IT/TC systems to support programme delivery and enable business operations in a complex and evolving environment. As business needs continue to grow and diversify there is an increasing requirement to strengthen the alignment between IT solutions and operational priorities at the WFP Egypt Country Office level.

The purpose of this assignment is to provide strategic leadership and oversight of the WFP Egypt Country Office IT function ensuring the effective delivery management and continuous improvement of IT services systems and infrastructure. The incumbent will play a key role in bridging business needs with technology solutions enhancing service delivery and ensuring compliance with WFP corporate standards policies and architecture. This includes supporting programme-critical systems and data domains including Cash-Based Transfers (CBT) ensuring that solutions are reliable secure and aligned with operational and accountability requirements.

The incumbent is expected to effectively engage with external stakeholders mainly government and organizations partnering with WFP in delivery of planned outcomes as per Country Strategic Plan (CSP) and strengthen the use of digital solutions in support of programme and operational objectives.

Under this assignment the incumbent will lead the planning implementation and optimization of IT solutions while strengthening business relationship management business analysis and IT project management practices. The role will also ensure that IT infrastructure and services are reliable secure and responsive to changing operational requirements thereby enabling WFP to deliver on its objectives effectively and efficiently.

Reporting directly to the Country Director the incumbent also serves as Head of the Country Office TEC Unit and leads the Country Offices digital transformation agenda technology governance and strategic technology investments ensuring alignment with business priorities corporate standards and the evolving needs of the Country Office.

KEY ACCOUNTABILITIES (not all-inclusive within delegated authority):

• Support the development of functional work plans ensuring compliance with wider WFP policies standards and strategies.

• Continuously improve guidelines processes and procedures of Business Relationship Management Business Analysis and IT Project Management functions.

• Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of providers solutions with changing business requirements and priorities.

• Participate in identifying business needs and propose well-researched ideas for new or improved systems tools and processes that assist meeting WFP objectives.

• Manage business expectations in servicing business needs and oversee success of solutions seeking ongoing opportunities to support or increase the business value from those solutions.

• Propose change and continuous operational improvement that supports business capabilities by defining needs modeling the business and recommending solutions that deliver value for business priorities.

• Communicate business objectives requirements and process flows to ensure common understanding and prioritization between stakeholders for their smooth implementation.

• Test and perform in-depth analysis of IT solutions to ensure they address business objectives needs requirements and process flows efficiently and effectively.

• Manage estimates business cases planning and risk identification to ensure the delivery of IT solutions into the business to agreed time budget scope and quality.

• Manage a team of staff providing coaching training and guidance to ensure appropriate development and enable high performance.

OTHER SPECIFIC JOB REQUIREMENTS :

• Provide strategic leadership of the Technology function (TEC) at Country Office level ensuring alignment of digital data and technology investments with WFP programme and corporate priorities. The incumbent will lead the Country Office IT function providing overall strategic direction and operational oversight of the unit.

• Serve as the principal advisor to senior management on digital transformation leveraging technology to improve programme delivery beneficiary experience and operational addition act as TEC representative which is accountable for the management and provision of IT operations services and corporate solutions provision across the Country Office ensuring reliability security and alignment with corporate standards; And

• Lead the design and execution of the Country Office Digital Transformation roadmap including systems modernization process digitization and data-driven decision making in collaboration with TEC and relevant business functions.

• Establish and enforce IT governance risk management and compliance frameworks ensuring adherence to WFP policies cybersecurity standards data protection and audit requirements; and Oversee end-to-end IT service delivery and operations including infrastructure applications and user support ensuring high availability performance and business continuity.

• Support and oversee IT solutions related to programme-critical systems and data including Cash-Based Transfers (CBT) and In-Kind ensuring data integrity security and alignment with business requirements.

• Strengthen engagement with government entities partners and regulators positioning WFP as a trusted digital partner and ensuring alignment with national digital strategies. Participate in the development of plans budgets and policies and lead the deployment of IT/TC systems aligned with business needs in accordance with WFP corporate standards.

• Lead the maintenance management of IT/TC systems and networks ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.

• Lead and motivate the TEC team monitoring performance providing coaching training and guidance to ensure appropriate development and enable high performance fostering a service-oriented high-performing environment.

QUALIFICATIONS & EXPERIENCE

Education:

Advanced university degree in Computer Science Information Technology Information Systems Engineering Innovation and Technology Management or another relevant field; or a First University degree with additional years of relevant professional experience and/or training.

Experience

• Minimum eight (8) years of progressively responsible professional experience in information technology digital transformation business systems or a related field.

• Experience effectively managing IT projects and supervising teams.

• Experience analyzing and translating user requirements into new business processes systems and applications.

• Experience overseeing IT operations and infrastructure ensuring service reliability and alignment with organizational needs.

• Experience leading teams and providing strategic direction coaching and performance management.

• Experience contributing to the development of business cases prioritization of initiatives and delivery of solutions within agreed time cost and quality parameters.

• Experience leading complex IT programmes projects and portfolios including business case development prioritization and benefits realization.

• Experience engaging senior internal and external stakeholders including government entities partners and donors and translating technology investments into business value.

• Experience defining and executing digital transformation strategies aligning technology investments with business and programme priorities

Knowledge & Skills:

• Strong knowledge of IT/TC governance enterprise technology management cybersecurity infrastructure networks and business continuity practices.

• Demonstrated ability to align technology solutions with business and programme priorities through business analysis stakeholder engagement and strategic planning.

• Proven ability to engage in digital transformation initiatives and managing complex technology projects in a multi-stakeholder environment.

• Proven ability to engage with senior leadership government counterparts and external partners to drive technology-enabled solutions.

• Strong analytical problem-solving communication and team leadership skills with the ability to manage competing priorities and deliver results in a dynamic operational environment.

• Strong understanding of business analysis requirements management and business relationship management practices.

• Knowledge of programme-critical systems data governance and digital solutions supporting humanitarian and development operations is desirable.

Languages:

Fluency (Level C) in English and Arabic languages both written and spoken.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.