Business Development Executive

The Business Development Executive is responsible for identifying new business opportunities generating leads building relationships with prospective and existing clients and supporting the companys revenue growth objectives.

In addition to business acquisition activities the Business Development Executive is responsible for managing the complete client lifecyclefrom the initial inquiry and requirements gathering through service delivery project/event execution post-delivery follow-up and long-term relationship development. The role serves as the primary point of contact for clients ensuring exceptional customer experience successful project execution and sustained business partnerships.

The ideal candidate is proactive client-focused highly organized process-oriented and capable of managing multiple stakeholders while maintaining strong attention to detail and service quality.

Qualifications :

Key Responsibilities

Business Development & Lead Generation

• Identify and research potential clients industries and market opportunities.

• Generate qualified leads through networking outreach referrals and other sales activities.

• Develop and maintain a strong sales pipeline.

• Identify and pursue new business opportunities to support company growth objectives.

• Establish strategic relationships with potential clients and partners.

Client Acquisition & Relationship Management

• Build and maintain strong relationships with prospective and existing clients.

• Understand client requirements and recommend suitable products and services.

• Conduct meetings presentations negotiations and follow-ups with potential customers.

• Ensure high levels of customer satisfaction before during and after service delivery.

• Develop long-term client relationships that encourage repeat business and customer loyalty.

• Act as a trusted advisor and primary point of contact for assigned clients.

Client Lifecycle Ownership

• Own the complete client journey from the initial inquiry through project completion and post-service follow-up.

• Serve as the primary contact for clients throughout the engagement lifecycle.

• Gather document and communicate client requirements accurately to internal teams.

• Coordinate with relevant departments to ensure smooth execution and timely delivery of services.

• Monitor project and event progress to ensure alignment with client expectations and agreed deliverables.

• Ensure all deliverables reports materials and project outputs are properly handed over to clients.

• Conduct post-delivery and post-event follow-ups to assess customer satisfaction and identify opportunities for future collaboration.

• Take full ownership and accountability for client engagements from initiation to closure.

Sales Support & Revenue Growth

• Prepare proposals quotations commercial offers and presentations.

• Support contract negotiations and the successful closing of business opportunities.

• Work toward achieving monthly quarterly and annual sales targets.

• Identify opportunities for upselling and cross-selling existing services.

• Contribute to revenue growth through client retention and expansion strategies.

Market Research & Analysis

• Monitor market trends competitor activities and emerging industry services.

• Identify new services solutions and market opportunities that may complement or enhance the companys offerings.

• Assess market gaps and provide recommendations for new business opportunities and service improvements.

• Gather market intelligence and provide actionable insights to management.

• Maintain accurate records of client interactions opportunities and market findings.

Cross-Functional Collaboration

• Coordinate with internal teams to ensure smooth onboarding and delivery for new clients.

• Collaborate with Marketing Operations Creative Production and other departments to ensure successful project execution.

• Support company growth initiatives through effective cross-functional communication and teamwork.

• Facilitate alignment between client expectations and operational capabilities.

Process Compliance & Governance

• Adhere strictly to company policies guidelines workflows and operational procedures.

• Ensure all client engagements and business activities follow approved company processes.

• Maintain complete and accurate documentation throughout all stages of the client lifecycle.

• Demonstrate process discipline and compliance as a key aspect of performance.

• Ensure CRM records project updates and client communications remain accurate and up to date.

Reporting & Documentation

• Maintain and update CRM systems and sales records.

• Prepare regular reports on sales activities lead generation client engagement and business opportunities.

• Track performance against assigned targets and KPIs.

• Prepare and submit reports related to assigned marketing and social media campaigns.

• Monitor campaign performance and provide recommendations for improvement.

• Maintain organized documentation for all client engagements and projects.

Qualifications & Requirements

• Bachelors degree in Business Administration Marketing Sales or a related field.

• 13 years of experience in Business Development Sales Account Management Client Relations Event Management or a similar role.

• Experience in B2B sales is preferred.

• Strong communication presentation and negotiation skills.

• Ability to build and maintain long-term client relationships.

• Experience managing client accounts and coordinating project delivery is an advantage.

• Ability to identify business opportunities and drive revenue growth.

Technical Skills

• Proficiency in Microsoft Office and Google Workspace.

• Experience using CRM tools such as HubSpot Zoho CRM Salesforce or similar platforms.

• Strong presentation reporting and documentation skills.

• Ability to prepare business proposals and commercial presentations.

• Familiarity with project coordination and workflow management tools is a plus.

Core Competencies

• Excellent communication and interpersonal skills.

• Strong negotiation and persuasion abilities.

• Results-oriented and target-driven mindset.

• Strong client relationship management capabilities.

• High level of focus and attention to detail.

• Creative thinking and solution-oriented mindset.

• Strong organizational and time-management skills.

• Ability to manage multiple tasks and priorities effectively.

• Ownership accountability and commitment to results.

• Process-oriented with strong compliance discipline.

• Analytical thinking and problem-solving capabilities.

• Self-motivated proactive and eager to learn.

Preferred Qualifications

• Experience in lead generation and client acquisition.

• Familiarity with sales methodologies and pipeline management.

• Experience working in fast-paced and growth-oriented environments.

• Previous exposure to event management marketing services branding production digital marketing or client service environments is a plus.

Key Performance Indicators (KPIs)

Business Development Performance

• Number of qualified leads generated.

• Number of new clients acquired.

• Revenue generated from new business opportunities.

• Sales conversion rate.

• Achievement of monthly quarterly and annual targets.

Client Relationship Management

• Client retention rate.

• Repeat business rate.

• Customer satisfaction score.

• Client feedback and service quality ratings.

Client Lifecycle Management

• Successful management of client engagements from inquiry to final delivery.

• Timeliness and quality of project/event execution.

• Successful completion of post-delivery follow-ups.

Process Compliance

• Adherence to company policies guidelines and operational processes.

• Accuracy and completeness of CRM records and documentation.

• Compliance with internal workflows and reporting requirements.

Reporting & Communication

• Timely submission of reports and updates.

• Accuracy and quality of business development reports.

• Timely reporting on assigned social media and marketing campaigns.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time