Assistant Guest Experience Manager PA to General Manager

The Assistant Guest Experience Manager / PA to the General Manager provides professional administrative support to the General Manager while ensuring exceptional guest experience standards throughout the hotel. The role acts as a key liaison between guests department heads and the General Manager supporting VIP guest relations service recovery initiatives guest satisfaction programs and executive administration.

Key Responsibilities

Guest Experience Management

• Monitor guest satisfaction scores reviews and feedback across all platforms.
• Ensure prompt handling and resolution of guest complaints and service recovery cases.
• Coordinate VIP arrivals departures and special guest requests.
• Conduct regular guest engagement activities and collect feedback to improve service delivery.
• Support operational departments in maintaining brand standards and service excellence.
• Prepare guest satisfaction reports and identify service improvement opportunities.
• Follow up on guest correspondence and ensure timely responses.
• Assist in implementing guest experience initiatives and quality assurance programs.

Personal Assistant to the General Manager

• Manage the General Managers calendar appointments meetings and travel arrangements.
• Prepare meeting agendas minutes presentations correspondence and reports.
• Screen and prioritize incoming communications.
• Coordinate communication between the General Manager and department heads.
• Maintain confidential records files and business documents.
• Handle administrative tasks including expense reports letter drafting and document control.
• Organize executive meetings events and visits.

Qualifications :

• Bachelors Degree in Hospitality Management Business Administration or related field.
• Minimum 3-5 years of experience in Guest Relations Guest Experience Front Office Executive Office or Hospitality Operations.
• Previous experience as Executive Assistant Guest Relations Manager or similar position preferred.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite and hotel management systems.

Remote Work :

No

Employment Type :

Full-time