Advisor, Salesforce Business Analyst

Principal Responsibilities:

• Build strong partnerships with leaders and subject matter experts in Marketing Sales GTM Channel/Partner Business Operations Customer Support and Global Services to understand business priorities identify technology solutions and foster an environment of collaboration and mutual support.
• Lead requirements gathering sessions workshops and stakeholder interviews to capture business needs and translate them into detailed functional requirements user stories and solution designs.
• Analyze current business processes identify gaps and recommend scalable Salesforce solutions that improve operational efficiency and user experience.
• Work closely with IT leadership and team members including Salesforce Developers Administrators and Solution Architects to deliver high-quality Salesforce solutions while partnering with business stakeholders throughout the application lifecycle.
• Produce high-quality documentation including functional specifications process flows acceptance criteria process maps training materials and release documentation.
• Support the planning coordination and execution of User Acceptance Testing (UAT) including test planning defect tracking issue resolution and validation of business requirements.
• Project Delivery Coordination: Serve as a functional lead on project teams tracking project health proactively managing delivery timelines and keeping key stakeholders aligned.
• Governance & Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.

Skills:

• Strong understanding of end-to-end business processes across Sales Marketing Go-to-Market (GTM) Channel/Partner Business Operations Customer Support and/or Global Services.
• Experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions.
• Solid Salesforce configuration experience including custom objects fields relationships and page layouts; Salesforce flow and automation capabilities validation rules and business logic Reports and dashboards security model profiles roles permission sets and sharing concepts data management and data quality practices
• Strong analytical problem-solving organizational and critical-thinking skills.
• Excellent written verbal presentation and facilitation skills with the ability to communicate effectively with both business and technical audiences.
• Proven ability to manage multiple priorities in a fast-paced collaborative environment.
• Experience working in Agile and/or Scrum delivery methodologies.
• Salesforce Certified Administrator.

Education & Experience:

• Bachelors degree in Business Information Systems Computer Science or a related field or equivalent combination of education and experience.
• 5 years of experience as a Salesforce Business Analyst Salesforce Administrator or a related CRM functional role.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

IC