Advanced Field Service Engineer

Key Responsibilities

Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
On-site Support: Provide high-quality technical assistance installation commissioning maintenance and repair services for equipment or systems at customer locations.
Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
Customer Interaction: Engage with customers to understand their requirements address inquiries and provide training on equipment operation and maintenance.
Documentation: Maintain accurate detailed records of service activities including service reports equipment status and updates on customer interactions.
Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
Collaboration: Work closely with cross-functional teams including engineering sales and customer support to provide comprehensive customer service and solutions.
Technical Expertise: Stay updated with the latest industry trends product knowledge and emerging technologies to enhance technical skills and provide effective support.
Safety and Compliance: Adhere to company safety policies and procedures as well as regulatory guidelines during all on-site service activities.
Travel: Travel to customer sites as required both domestically and internationally to support business needs.

Key Responsibilities

Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
On-site Support: Provide high-quality technical assistance installation commissioning maintenance and repair services for equipment or systems at customer locations.
Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
Customer Interaction: Engage with customers to understand their requirements address inquiries and provide training on equipment operation and maintenance.
Documentation: Maintain accurate detailed records of service activities including service reports equipment status and updates on customer interactions.
Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
Collaboration: Work closely with cross-functional teams including engineering sales and customer support to provide comprehensive customer service and solutions.
Technical Expertise: Stay updated with the latest industry trends product knowledge and emerging technologies to enhance technical skills and provide effective support.
Safety and Compliance: Adhere to company safety policies and procedures as well as regulatory guidelines during all on-site service activities.
Travel: Travel to customer sites as required both domestically and internationally to support business needs.

Qualifications & Requirements

Education: Bachelors degree in Engineering (Electrical Communications Mechatronics or Automation).

Experience: Minimum of 10 years of relevant experience in field service engineering.

Certifications:

• OPM Level 3 Certification is preferable.
• TPS Level 3 Certification is preferable.
• Experion Level 3 Certification is preferable

Technical Knowledge:

• Deep understanding of Honeywell HPS Systems hardware platforms (Experion TPS Safety Manager SM SC).
• Solid knowledge of Cisco Networks and Virtualization (VMware).
• Proficiency in Microsoft Server Windows applications and Active Directory (AD) management.
• Strong awareness of Cyber Security principles.
• Experience with backup tools (e.g. Acronis EBR).
• Good understanding of HSE (Health Safety and Environment) requirements.

Language Skills:

• Fluency in English is mandatory.
• Knowledge of French is a valuable asset.