Administration & Customer Service
Alexandria - Egypt
Job Summary
- EARN $70000 - $80000 pa Super Negotiable on Experience
- Join a Trusted & Reliable Precious Metals Company in Alexandria
- Perfect Opportunity to Utilise Your Customer Service Skills
Our client is a leading Jewellery & Precious Metal company with a strong presence in Australia and New Zealand. With a legacy of nearly 40 years in the industry they are committed to delivering exceptional service and quality products utilizing cutting-edge technology for an unparalleled customer experience.
As theCustomer Service Specialistyou will play a vital role in providing exceptional service and support to internal and external customers.
Some of your key responsibilities will include:
- Responding to client enquiries in a positive and professional manner
- Assisting with order entry quotes and various administrative tasks
- Ensuring all documentation is completed accurately and promptly
- Handling inbound calls related to products orders quotes tracking and queries
- Training customers to access key information from the website
- Proactively engaging in building loyal customers through a customer-focused culture
- Managing customer service cases including lead management order fulfilment dispatch and after-sales support
The successful candidate will have:
- 3 years of customer service and administration experience
- Excellent communication skills both written and verbal
- Strong organisational skills and the ability to work independently
- Proficiency in Microsoft Office applications (Word Excel Outlook)
- A positive attitude empathy and a passion for exceeding customer expectations
You will also have:
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously
- A team player mindset with a calm demeanour under pressure
- A high level of professionalism and a dedication to providing top-notch customer service
- ACompetitive Salary& Benefits Package
- Opportunity for ContinuousTraining & Development
- Positive Company CultureFocused on Staff Well-Being
- Recognition Programfor Outstanding Performance
- Full-Time Role 7:30 AM to 4:00 PM Monday to Friday
- Convenient Alexandria Location Only 10 - 15 Mins from the CBD
- Immediate Startfor the Right Candidate
Apply today and dont miss out on starting this opportunity as soon as possible!