Technology Analyst IT DeskTop Support Denmark
Job Location:
Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
21 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Technology Analyst
Technology EUC / IT DeskTop support
Location Denmark
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Technology Analyst you are an expert at contributing to different phases of the project lifecycle.
You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients business needs. You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Required
End-User Computing (EUC) Support & Management:
Manage and support Microsoft desktop operating systems (Windows 10/11) including application deployment configuration and administration.
Utilize Microsoft Intune (Autopilot) SCCM and VMware Horizon for efficient EUC management.
Provide comprehensive support for Windows 10/11 migrations and deployments.
Maintain end-to-end desktop/laptop lifecycle management.
Hardware & Network Support:
Build install configure and maintain PCs telephone systems wireless networks and peripheral devices (printers scanners mobile/smart phones).
Perform routine maintenance on installed PCs networks telephone systems and peripherals.
Provide basic network device and server support in a business environment.
Technical Troubleshooting & Problem Resolution:
Identify log and resolve technical problems related to software applications and network systems.
Diagnose and troubleshoot technical issues using strong analytical and problem-solving skills.
Administer and resolve issues with end-user workstation network software products.
Client Communication & Service Delivery:
Receive and respond to incoming calls messages and work orders related to desktop issues.
Provide on-site technical support to clients resolving hardware software and network issues.
Ensure all work is carried out within agreed service level agreements (SLAs).
Clearly explain and document technical issues and solutions for both technical teams and business stakeholders.
Maintain a positive and professional attitude while interacting with clients.
Train and educate clients on how to use new technologies and software.
System Improvement & Collaboration:
Identify potential system changes and improvements and present them to technical teams for consideration and implementation.
Collaborate with technology team members to ensure the efficient operation of the organizations desktop computing environment.
Liaise with third-party support and PC equipment vendors as needed.
Professional Development & Global Environment:
Stay up to date with the latest technology trends and advancements particularly within the EUC space.
Demonstrate proactive and passionate engagement with EUC technologies coupled with strong interpersonal and time management skills.
Possess experience and a desire to work in a global delivery environment.
Perform related duties consistent with the scope and intent of the position.
Required Skills & Experience:
Proven experience with Microsoft desktop operating systems and Windows application deployment configuration and management.
Hands-on experience with Microsoft Intune (Autopilot) SCCM and VMware Horizon.
Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
Basic experience in supporting network devices and servers in a business environment.
Strong Communication and analytical skills.
Experience with End-to-End Desktop/Laptop life cycle management.
Preferred
Azure auto pilot
Microsoft Client OS (Win 10 11)
Azure Active Directory & its services Intune DHCP DNS SCCM
Print and File share services
Hardware Break-fix
Patch Management4
IT Desktop support / troubleshooting skills.
Microsoft O365 application issues
Service Now ticket handling.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Technology EUC / IT DeskTop support
Location Denmark
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Technology Analyst you are an expert at contributing to different phases of the project lifecycle.
You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients business needs. You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Required
End-User Computing (EUC) Support & Management:
Manage and support Microsoft desktop operating systems (Windows 10/11) including application deployment configuration and administration.
Utilize Microsoft Intune (Autopilot) SCCM and VMware Horizon for efficient EUC management.
Provide comprehensive support for Windows 10/11 migrations and deployments.
Maintain end-to-end desktop/laptop lifecycle management.
Hardware & Network Support:
Build install configure and maintain PCs telephone systems wireless networks and peripheral devices (printers scanners mobile/smart phones).
Perform routine maintenance on installed PCs networks telephone systems and peripherals.
Provide basic network device and server support in a business environment.
Technical Troubleshooting & Problem Resolution:
Identify log and resolve technical problems related to software applications and network systems.
Diagnose and troubleshoot technical issues using strong analytical and problem-solving skills.
Administer and resolve issues with end-user workstation network software products.
Client Communication & Service Delivery:
Receive and respond to incoming calls messages and work orders related to desktop issues.
Provide on-site technical support to clients resolving hardware software and network issues.
Ensure all work is carried out within agreed service level agreements (SLAs).
Clearly explain and document technical issues and solutions for both technical teams and business stakeholders.
Maintain a positive and professional attitude while interacting with clients.
Train and educate clients on how to use new technologies and software.
System Improvement & Collaboration:
Identify potential system changes and improvements and present them to technical teams for consideration and implementation.
Collaborate with technology team members to ensure the efficient operation of the organizations desktop computing environment.
Liaise with third-party support and PC equipment vendors as needed.
Professional Development & Global Environment:
Stay up to date with the latest technology trends and advancements particularly within the EUC space.
Demonstrate proactive and passionate engagement with EUC technologies coupled with strong interpersonal and time management skills.
Possess experience and a desire to work in a global delivery environment.
Perform related duties consistent with the scope and intent of the position.
Required Skills & Experience:
Proven experience with Microsoft desktop operating systems and Windows application deployment configuration and management.
Hands-on experience with Microsoft Intune (Autopilot) SCCM and VMware Horizon.
Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
Basic experience in supporting network devices and servers in a business environment.
Strong Communication and analytical skills.
Experience with End-to-End Desktop/Laptop life cycle management.
Preferred
Azure auto pilot
Microsoft Client OS (Win 10 11)
Azure Active Directory & its services Intune DHCP DNS SCCM
Print and File share services
Hardware Break-fix
Patch Management4
IT Desktop support / troubleshooting skills.
Microsoft O365 application issues
Service Now ticket handling.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
