Support Engineer

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Specialist youd be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. Youll be providing support with Payment Terminals Cash Registers IT network to our clients. We are looking for a person to join our international team and our office in Prague.

Day-to-Day Responsibilities

• Support on Acquiring & Payments
• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware software network and communication problems in the area of POS systems and related applications locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals instructions checklists and training documents
• Participation in projects in the introduction of new services and in events
• Performing coordination tasks between customers internal departments and IT departments in day-to-day operations and in emergencies

Who Are We Looking For

People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• Completed vocational training preferably in a technical field
• 2 to 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow Jira Confluence and Business Objects tools and network technology is an advantage
• Resilience and flexibility
• English on professional level

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that we also offer:

• 5 weeks of holiday per year
• 3 long weekends per year (bridge days)
• Hybrid work model and flexible working hours
• 3 paid sick days
• Meal allowance 9840 CZK/workday
• Cafeteria benefit plan 15.000 points/year (Valid after probation period)
• Employers pension contribution up to 3% of gross monthly income (Valid after probation period)
• Online language courses
• Access to LinkedIn learning

#LI-AK3

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.