Field Service Engineer Orthopedics

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talents for Field Service Engineer

Field Service Engineer primary responsibility centers around technical support of Mitek and Velys RAS. Serves as a liaison between commercial and support functions of the organization and holds responsibility for relevant administrative aspects of hardware field deployment. Individual is responsible to own the customer support system in the installation service and repair of all Mitek and capital products. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires and complaints.

Under limited supervision and in accordance with all applicable local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position:

• Perform Technical Support to internal and external customers.

• Manage account schedule and perform the installation operation repair and upgrades of equipment within assigned territory.

• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.

• Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.

• Responds to customer requests for emergency service. Resolves cause(s) troubleshoots and takes corrective action.

• Provides guidance to customers to include Doctors Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer happiness issues arise.

• Lead customer expectations on a regular basis before and after various interactions to ensure customer happiness.

• Completes paperwork documentation and administrative tasks per policy and procedures.

• Handle allocated inventory and complete required audits to support thereof.

• Support installation and support of products in clinical trials external evaluations regulatory testing or similar.

• Responsible for ensuring personal and Company compliance with all local and Company regulations policies and procedures.

Education Experience and critical skills:

• Higher education degree or equivalent experience in engineering (required)

• Min 3-5 years of technical experience with Medical Devices (required)

• Readiness to be present in OR during orthopedic surgeries (required)

• Specialization in Medical Devices (strongly preferred)

• Project Management Presentation Good interpersonal skills

• Customer service experience data analysis experience

• English verbal and written communication skills.

• Organization skills.

• Knowledge of Microsoft Office.

• Office/Field time 25%/75%

• Ability to travel on short notice.

• Operate company vehicle with appropriate license.

• Ability to work weekends and off hours as needed to support customer and business needs

• Heavy lifting of equipment and excessive standing lifting and bending will be required.

• Respect and apply safety rules and procedures at all times

• Participate in incident investigation.

• Ability to perform electrical safety testing (IEC 60601/62353) - mandatory

• Proactive problem solving/solution seeking

• Ability to navigate multi-function corporate environment

Johnson & Johnson announced plans to separate our Orthopaedics business toestablish a standalone orthopaedics company

operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months

subject to legal requirements including consultation with works councils and other employee representative bodies as may be

required regulatory approvals and other customary conditions and approvals.Should you accept this position it is anticipated that

following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by

DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be

provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

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The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.