Account Manager (mf)

We are looking for an Account Manager (m/f) who will actively participate in the conclusion and renewal of contracts conduct negotiations with clients optimize insurance coverage and post-contractual processes and proactively develop interest in the Groups products and solutions. If you are client-oriented have well-developed communication and analytical skills and enjoy working in a dynamic business environment this is an opportunity to contribute through your knowledge and experience to the long-term growth and quality of client relationships.

Your main responsibilities will include:

• Active participation in the implementation of the action plan for managing the client portfolio
• Managing client relationships (participation in meetings telephone communication) with the aim of maintaining contracts and achieving expected retention rates
• Providing continuous support to clients in interpreting contractual terms understanding their interests and delivering high-quality service with prompt responses to inquiries and concerns of clients and/or their intermediaries
• Managing the portfolio and achieving agreed targets
• Knowledge analysis evaluation and monitoring of the portfolio as well as preparing pricing in the Groups pricing tool within the assigned authorization levels and intervening and coordinating with other departments and supervisors when a higher level of authorization is required
• Managing contractual documentation in all prescribed Group tools and providing written and oral reports on clients and intermediaries
• Developing cross-selling by encouraging clients to use value-added services
• Cooperating with marketing teams and monitoring the results of client satisfaction surveys
• Participating in various events such as conferences fairs meetings with professional associations and developing maintaining and strengthening relationships with intermediaries in order to increase the number of potential clients.

Qualifications :

Requirements:

• Secondary vocational education
• At least 6 months of prior experience working with clients (B2B)
• Excellent command of Croatian and English (spoken and written)
• Strong sense of responsibility motivation and results-oriented mindset
• Analytical presentation and negotiation skills
• Appropriate professional attitude and strong client orientation
• Highly developed communication skills
• Proficiency in computer use (MS Office)
• Commitment to continuous learning and professional development.

A license for insurance intermediation (HANFA) is an advantage but not a requirement.

Additional Information :

We offer our employees the opportunity to work in a dynamic and stimulating environment with continuous opportunities for career and personal development. We ensure a healthy working environment.

We offer flexible working hours from Monday to Friday (40 hours per week) the possibility of remote work and opportunities for advancement and career development within Coface.

Probation period: 6 months.

Applications: Interested candidates are kindly asked to apply exclusively via the SmartRecruiters application no later than 20 August 2026.

Remote Work :

No

Employment Type :

Full-time