Sr Customer Success Manager ( ArmisVeza)

The Sr CSM serves as the business liaison between the customer and all cross functional teams including our Executive team Product Management Engineering Sales Training and Enablement and others. 

Responsibilities 

• Own a portfolio of customers as the primary point of contact following the sale 

• Build and maintain a success plan for each account tied to their security objectives and drive it to completion 

• Understand customer use cases and provide recommendations that improve security posture and platform utilization 

• Ensure deployment and configuration align with key business use cases and are delivered on schedule 

• Guide customers through adoption and configuration so their teams can operate the platform independently 

• Stay current on third-party integrations and how they interact with Armis within customer environments 

• Serve as a subject matter expert in your area of technical proficiency 

• Identify risk early drive mitigation and engage specialists when a problem requires deeper expertise 

• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve 

• Design and improve the scaled programs the segment runs on so outcomes lift across the portfolio and not only in your own accounts 

• Build reusable playbooks templates and AI workflows the team adopts and mentor CSMs joining the team 

• Act as the customer advocate within Armis coordinating across teams to meet customer objectives 

Qualifications :

Qualifications 

To be successful in this role you have 

• Bachelors degree in Computer Science Information Systems or a related field or relevant certifications (CISSP Security CEH) 

• 8 or more years of experience in a Customer Success Manager Technical Account Manager or related customer facing technical role 

• 8 or more years of experience in network engineering architecture support or design 

• 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments 

• 3 or more years of experience in IT security healthcare technology or similar environments 

• Familiarity with network protocols across OT/ICS biomedical or traditional IT infrastructures 

• Experience managing a broad portfolio of accounts with minimal oversight and sound judgment about where your time creates the most value 

• Hands-on use of AI tools in daily work and the ability to learn new technology quickly 

• Strong communication and presentation skills across technical and executive audiences 

• A track record of identifying risk early and driving it to resolution including accounts where the path forward was not obvious 

• Experience mentoring or enabling other CSMs formally or informally 

Bonus points 

• Knowledge of healthcare or ICT devices manufacturers or applications 

• Experience securing IT IoT or healthcare systems 

• Experience in a scaled or digital customer success model 

• Portuguese working proficiency 

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time