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Customer Support Specialist Fully Remote

Mercor

Job Location:

San José - Costa Rica

Monthly Salary: Not provided by the employer

Posted: 23 May 2026 (30+ days ago)

Application Deadline: 20 August 2026

Vacancies: 1 Vacancy

Job Summary

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.

Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $40000$50000
Location: Remote

Role Responsibilities

Respond to support requests from Mercors talent pool who have questions or issues applying for roles on our platform.
Triage and investigate talent-reported issues by examining telemetry data inspecting network requests writing queries against our database and troubleshooting common browser issues.
Consolidate insights and make recommendations about product areas needing improvement.
Build talent-facing documentation to address common questions in our support queue.
Maintain enthusiasm and positivity while writing replies in near-perfect English.

Qualifications

Must-Have

Ability to debug web applications likely from a Degree in Computer Science Software Engineering or a related technical field OR experience building modern web applications (React Node Flask etc.) OR 2-5 years of experience supporting customers on such web applications.
Experience doing SaaS-based product work.
Experience using a support platform like Zendesk Intercom Help Scout Freshdesk or Crisp.