Training Classes Jobs in Colombia

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger mor...

Responsibilities:Monitors service levels abandon rates and aux utilization for multiple lines of businesses and sites.Engage managers in real-time actions needed to meet performance objectives.Adjust agent skills as needed to manage service levels in a multi-skill environment.Responsible for updatin...

Support the functionality of Genesys WFM software (forecasting scheduling and maintenance)Analyze contact center performance data and provide recommendations to balance performance and support effective decision makingForecast long term and short term contact volume and staffingMaintain data points...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...