Technical Writer End User Documentation

The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technical Writer - End User Documentation works closely with product owners Customer Engagement and technical team members to ensure training and knowledge materials are accurate well-structured and developed to a high standard.

Role Responsibilities

• Develop and maintain knowledge base articles job aids user guides and training resources alongside each of the four annual software releases.

• Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.

• Write clear precise technical documentation that translates complex functionality into language users can understand.

• Determine where new content belongs within the knowledge base and how functionality connects across the platform user roles and processes.

• Create training assets such as training presentations training manuals curriculum materials and competency assessments. These are delivered as completed assets not presented live.

• Work with product owners who serve as subject matter experts to confirm accuracy. Incorporate review feedback from product owners and the Manager Technology Training.

• Work with the Customer Success team to build an understanding of clinical research context and the platform.

• Keep team templates and existing materials current with the Technology Training team.

• Support monitoring of knowledge base effectiveness.

• Over time grow into e-learning development video tutorials and other learning formats

Role Clarifications

• This role does not include instructor-led training in person or virtual. 

• This role does not interact directly with external customers.

Qualifications :

Requirements

• 5 years of technical writing or documentation experience for software or SaaS platforms including long-form technical documentation.

• Proven ability to translate highly technical information into clear user-friendly content.

• Experience with a knowledge base or content management platform such as Zendesk Confluence or SharePoint.

• Demonstrated technical aptitude and the ability to learn complex software quickly.

• Strong attention to detail accuracy and critical thinking. Understands context rather than only transcribing requirements.

• Collaborative and comfortable asking subject matter experts questions and receptive to review and feedback.

• A disciplined self-starter who can work independently in a remote environment.

• Excellent organizational and time-management skills with the ability to meet release deadlines.

Preferred Qualifications

• Bachelors degree in a clinical science health-related or technical communication field.

• Experience in clinical research life sciences healthcare or IT industry.

• Experience with e-learning authoring or video tutorial tools.

• Experience working with agile development teams and release cycles.

Remote Work :

Yes

Employment Type :

Contract