I2C DPS Manager

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class cost-effective financialservicesand compliancein a J&J wayto our Operating Companies around the world.

ITC Manager-is responsible formanagingdaytodayoperations ofendtoendInvoicetoCash(I2C) processes includingcash applications credit management collections and dispute resolution for assigned businesses clusters or markets. The role focuses onoptimizingcash flow reducing financial risk and ensuring consistent delivery of I2C performance targets.

The Manager leads a team ofTeamLeads and/or individual contributors and partners closely with business stakeholders to ensure service delivery excellence compliance and continuous improvement.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness to create a new publicly traded process of the planned separation isanticipatedto be completed within24 months and it will be subject to legal requirements including consultation with works councils and other employee representative bodies as required and other customary conditions and isanticipatedthat followingconclusionof the transaction this positionmay be conveyedwithNewOrthopaedics that case details of any planned changes would be provided to the successful candidate by NewOrthopaedicsatan appropriate timeand would be subject to any necessary consultation processes.

Key Responsibilities:

Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo

Maintain Operational Excellence

• Deliver operational results / KPIs as per targets (e.g.DSO; AR Aging; WOs; RDAs; Unapplied Cash)

• Manage senior stakeholders andBusiness Partnersin achieving targets andcommitments.

• Oversight provides directionguidanceandcollectionsstrategiesto theGI2C Collectionsportfolioof a specificregion.

• Supports and providesexpertisefor business partnering(Finance Customer servicelogistics FP&A Pricingetc.)

• Dispute escalation manage customer inquiries and provide resolution. Business partnering with CLS and other groups on updates and problem resolution.

• Influences based on evidence-based decision making.

• Identifiesgaps builds technical and analytical capabilities solution oriented.

TalentManagement

• Attracts develops andretainstalent.

• Hasa strategic talent mindset and manages talent onboardingtrainings and coaching.

BeaTrustedBusinessPartner

• Drives change leadership.

• Sets the tone and ensuresstrongcompliant environment.

• Business partnering withCS/Deliver and BU/Commercial teams for a given region/sectorin order toprovideupdates andresolve problems.

• Frequent internal company and external customer contacts.

CreateGame-ChangingInnovation

• Ensures Invoice to Cash Organization is adhering to established processes and policies.

• Performance management conducts performance reviews and team meetings.

• Designs and implements DE&I talent strategy.

Qualifications:

Education

• A minimum of abachelorslevel degree or equivalent is preferably in accounting or finance.

• CPA CMAMBAand/or other financial certificationsispreferred.

• Generally requiresmore than8Yearsof relevantWork Experience.

• At least 4 years of Management / Supervisory experience ispreferred.

• Ensurescompliance with all laws and regulations associated with duties and responsibilities.

• Drives strategic imperatives that improve cash flow andmitigate risk.

• Present results and strategies to senior leadership.

• Influences and champions strategy and solutions.

• Ability to frame clear& concisecommunication across all relevant stakeholders.

• Ready tobe responsible fordelivering results. Comfortable accepting stretch goals and willing to make decisions even in ambiguous situations or with limitedinformation.

Preferred

• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

• Digital/ intelligent automation capabilities.

Other

• Candidates may be asked to work shifts to align with global assignments.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.