Engineering Technician, Global Field Operations (AMERLATAM)

Global Field Operations is seeking a passionate results oriented engineer to drive operational excellence in its colocation and field based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Global field operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.

The Global field engineer will be responsible for working with business development on site qualification and addition the engineer will be responsible for managing multiple relationships with Colocation providers to oversee the operation and maintenance of all electrical mechanical and HVAC equipment in multiple data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Global Field Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs. A strong sense of ownership and bias for action will be necessary for this position.

The Global Field Engineer is Amazons front line technical subject matter leader when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colocation provider and business Development to ensure the ongoing maintenance and operations of Data Center Operations Mission Critical Facilities which includes but is not fully limited to stand-by diesel generators and related fuel systems 3 phase electrical systems that include but not limited to switchgear UPSs PDUs wet cell batteries and associated systems CRAC centrifugal chillers cooling towers/water chemical system air handlers and associated systems pumps & motors. Nobody can be an expert on all of these systems so having an ability to quickly learn and network to find right answers is essential to success.

*Please note that this role will require up to 60% travel around the LATAM/AMER area*

Key job responsibilities
-Supervise advise and collab with Colocation operators performing servicing or preventive maintenance.
-Assist in performing root cause analysis for operational issues.
-Perform periodic on site reviews and audits of operations electrical and mechanical systems
-Supervise the design and implementation of retrofits of existing facilities
-Qualify new sites for new deployments
-Drive operational excellence in all data center sites
-Perform first level trouble-shooting for facility and rack level events.
-Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
-Attending weekly calls with both TPMs and CAD designers designing and retrofitting new and existing cages within our AMER edge space.
-Support other projects safety and process improvements.

About the team
Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders transformers generators switchgear UPS systems ATS units PDU units chillers pumps air handling units and CRAC units
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Bachelors degree or above in Electrical or Mechanical Engineering
- 3 years of experience working with data center infrastructure design operations or delivery

- Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities
- Project Management experience
- Proficiency in MS Word Excel PPT and other project management software.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.