CS Order Entry LATAM
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Bogotá Distrito Capital ColombiaJob Description:
DePuy Synthes is recruiting for a CS Order Entry LATAM located in Bogota Colombia or Mexico City Mexico
Job Overview
The CS Order Entry LATAM role plays a critical part in ensuringaccuratetimely and compliant order processing across the LATAM region for DePuy Synthes. This position supports the end-to-end order-to-cash process working closely with customers sales teams supply chain andlogisticspartners. The role is impactful because it directly influences customer satisfaction order accuracy and on-time delivery of medical devices that support patient care across the region.
Key Responsibilities
Accurately entervalidate and process customer sales orders in enterprise systemsin accordance withestablished procedures and service-level agreements.
Review orders for completeness pricing product availability and compliance with commercial and regulatory requirements.
Coordinate with supply chainlogistics finance and customer service teams to resolve order issues backorders returns and delivery inquiries.
Communicate professionally with internal and external customers to provide order status updates and resolve discrepancies.
Maintainaccurateorder documentation and ensure data integrity within order management systems.
Support continuous improvement initiatives byidentifyingrecurring order issues and opportunities to streamline processes.
Adhere to DePuy Synthes quality compliance and data privacy standards in all order entry activities.
Qualifications
Education
Required:Bachelors degree or equivalent experience in Business Administration Supply Chain Logistics ora relatedfield.
Preferred:Additionalcoursework or certification in supply chain customer service or operations.
Experience and Skills
Required:
02 years of experience in customer service order management supply chain or a related operational role.
Experience entering and managing orders in ERP or order management systems.
Strong attention to detail with the ability to manage high volumes of transactional work accurately.
Ability to work collaboratively in a fast-paced deadline-driven environment.
Preferred:
Prior experience supporting LATAM markets or regional order processing.
Familiarity with medicaldevice healthcare or regulated industry environments.
Experience working cross-functionally with saleslogistics and finance teams.
Knowledge of order-to-cash or supply chain processes.
Effective written and verbal communication skills.
Other:
Languages:Fluent in Spanish; workingproficiencyin English is. Portuguese is a plus.
Travel:Limited; primarily office-based role.
Certifications:None.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
