Total Rewards Administration Specialist

How Youll Make an Impact

As Total Rewards Administration Specialist youll serve as an expert for assigned APAC countries providing end-to-end operational oversight advanced issue resolution and continuous improvement acrosspayroll time & attendance compensation and benefit administration. Partner closely with COE Site HR Finance Legal and external vendors to ensure stable compliant and high-quality service delivery. Provide data-driven analysis risk assessment and practical recommendations to strengthen governance improve employee experience and support compensation and benefit planning for designated countries in APAC.

Youll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility improve wellbeing and enhance modern this role you will:

• Own and oversee monthly end-to-end payroll operations for assigned APAC countries ensuring accurate timely compliant and well-controlled payroll delivery in partnership with vendors and internal stakeholders.
• Act as a senior point of contact for complex payroll benefit time & attendance and compensation administration matters providing sound judgment escalation management and practical solutions.
• Coordinate implementation of annual compensation processes including merit increase incentives data validation communication support and post-process review.
• Oversee communication monitoring and administration of benefit programs for applicable employee groups ensuring consistency compliance and positive employee experience.
• Conduct benefit plan benchmarking market survey review data analysis and management-ready reporting to support informed decision-making and program optimization.
• Provide technical and operational expertise on benefit design redesign new program implementation and policy/process alignment across assigned countries.
• Provide comprehensive support for employee exit processes including final payment review severance or involuntary termination cost estimation and coordination with HR Finance and Legal as required.
• Monitor regulatory changes and overall compliance requirements related to payroll statutory benefits and time & attendance; assess operational impact and drive timely implementation of required changes.
• Resolve complex issues and inquiries from employees managers HR and other stakeholders ensuring clear communication appropriate documentation and sustainable root-cause resolution.
• Develop review and maintain HR knowledge articles process documentation and working instructions to strengthen operational consistency and knowledge retention.
• Manage day-to-day vendor performance service quality issue follow-up and process adherence; provide constructive feedback and escalate service risks when necessary.
• Identify and lead continuous improvement opportunities including process simplification control enhancement automation opportunities and cross-country knowledge sharing.
• Coach and guide less experienced team members on operational practices issue analysis stakeholder communication and country-specific payroll or benefit knowledge.
• Perform other duties as required.

Required Qualifications that Enables Your Success

• Bachelors degree preferably in human resources accounting finance business administration or a related field.
• Minimum of 5 years of HR operations experience including at least 3 years in payroll benefits compensation administration or related total rewards operations.
• Solid experience supporting multi-country payroll and benefit operations in APAC; experience in a shared service or regional HR operating model is strongly preferred.
• Strong understanding of payroll controls statutory compliance vendor management data accuracy and employee confidentiality requirements.
• Demonstrated ability to manage complex issues assess risk influence stakeholders and drive practical solutions with limited supervision.
• Strong analytical capability with the ability to interpret data identify trends prepare management-level summaries and recommend process improvements.
• High standards of work quality accountability ownership and follow-through with a continuous improvement and service excellence mindset.
• Excellent interpersonal consultative and stakeholder management skills with the ability to communicate clearly and confidently across countries and functions.
• Proficiency in spoken and written English; additional APAC language capability is an advantage.