Terminal Operator Specialist

Job Req Number: 122269
Time Type: Full Time

Position Overview: Assist the department manager in leading and managing a team of customer service clerks to ensure high quality service in line with company policy and operation standards.

Key Outcomes:

• Motivated customer service workforce 90% staff retention
• Full compliance to SOP
• Customer complaints kept to minimum

Position Accountabilities:

• Be the contact window to manage the hub inventory;
• Follow up the customers instruction for on-hold/release return transferring reworking receiving discrepancy & re-declaration handling etc.
• Coordinate for shipment inbound outbound and delivery activities of Customers
• Work closely with network and internal department to follow up customers critical requirement;
• Establishes and maintains good relationships with customer.
• Monthly cost verification & application for payment to local vendors and book accrued revenue & cost on monthly basis.

Relevant Education Background Hard Skill Knowledge and Experience:

• University degree or equivalent preferably in Logistics Administration.
• 3 years of experience in a related capacity

Core Competences:

• Communication
• Strong sense of responsibility
• Target and Result Focus
• General command of foreign language (English)
• Accuracy

Working Relationships:

• Internal: Airfreight & Ocean freight Operations / Customs Clearance / Logistics/Sales
• External: Customers / Vendors of Customers / Trucking service providers

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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