Technical Service Engineer
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Job Summary
- Responsible for equipment installation commissioning maintenance repair customer training and customer application support.
- Responsible for revenue generation throughout the product lifecycle.
- Responsible for following up on customer acceptance after new equipment installation.
- Responsible for summarizing customer service cases in the customer service system and creating customer equipment service history records.
- Provide technical services offering technical analysis for customer equipment failures identifying root causes and providing solutions.
- Possess welding application debugging skills and be able to independently complete debugging of medium-difficulty applications.
- Responsible for reporting product issues to the companys internal technical department assisting in product manufacturing process and design improvements.
- For complex customer issues be able to independently organize relevant departments within the company to conduct problem diagnosis develop action plans and track implementation.
- Maintain customer relationships and continuously improve customer satisfaction with product services.
- Experience in after-sales service for low-voltage electrical equipment or electronic equipment
- Bachelors degree or above in Electrical Automation
- Excellent English reading writing and communication skills
- Proficient in office software operation
- Three years or more of technical experience in low-voltage electrical equipment or electronic equipment
- Ability to read and understand electrical schematics or electronic circuit diagrams pneumatic circuit diagrams and mechanical drawings
- Excellent communication and interpersonal skills
- Willing to work long hours at customer sites and travel frequently
- Strong continuous learning ability and hands-on skills
- Customer-centric and proactive
- Customer relationship management skills
- Experience in the ultrasonic laser or automotive industries
- Experience in after-sales service for low-voltage electrical equipment or electronic equipment
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
IC
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
