Technical Integration Specialist

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Rolesummary

Hybrid / Full-time

Shanghai China

As a Technical Integration Specialist you will help merchants successfully integrate launch and operate Payoneer Checkout as well as being responsible for second level support. You will work closely with merchants developers and internal teams to troubleshoot technical issues support API and plugin integrations and ensure a seamless payment experience. You will play a key role in merchant integration technical problem resolution and ongoing operational support across the Payoneer Checkout platform

What youll do

• Support merchants during the integration phase and go live with Payoneer Checkout (API SDK webhook payment flow design)

• Trouble shoot and resolve payment gateway API plugin and checkout related issues

• Assist merchants with API integrations webhooks and platform configurations

• Analyze transaction flows and payment issues to identify root causes and provide possible solutions or escalations

• Collaborate with Product Engineering Operations and Customer Success teams to resolve complex technical cases
• Support product feature rollouts and operational initiatives

• Ensure timely communication and resolution of merchant and internal team inquiries and escalations
• Provide seamless communication across different teams during incident handling

Who you are

• Bachelors degree in Computer Science Information Systems Engineering or a related field (preferred)
• Excellent cross-functional communication skills

• Solid understanding of web technologies (HTTP/HTTPS CORS cookies JSON/XML)
• Ability to explain technical concepts to non-technical audiences
• Customer centric mindset with strong ownership and accountability
• Ability to thrive in a fast-paced high-pressure environment
• Flexibility to support critical incidents outside of standard business hours when required

• Excellent written and verbal English communication skills

What could set you apart

• Experience in payments fintech e-commerce or payment gateway support
• Familiarity with platforms such as WooCommerce Shopify or custom e-commerce solutions
• Experience integrating payment solutions such as Stripe Klarna Paypal
• Knowledge of payment processing transaction lifecycles and merchant onboarding
• Experience with frontend debugging (e.g. SDK integration issues)
• Familiarity with monitoring tools or data analysis tools