Team Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

We are seeking an operational Team Lead to oversee the daily execution and resource coordination of three specialized sub-teams: PSC QRC and S&P.

1. Operational Coordination & Resource Management

• Manage the day-to-day operational activities of the PSC QRC and S&P sub-teams ensuring adequate staffing and coverage.
• Monitor team capacity and workload distribution to meet the volume demands .
• Handle administrative personnel matters including attendance leave management and general team welfare.

2. Execution Support

• Act as the local point of contact for immediate operational hurdles (e.g. system access issues immediate resource gaps) that may hinder the teams ability to follow the established processes.
• Maintain a strong collaborative relationship with the Manila-based Business TLs regarding team availability operational risks and execution status
• Facilitate clear communication between the local team and Manila leadership to ensure instructions are understood and executed as intended.

3. Team Engagement & Basic Coaching

• Foster a positive team environment and handle basic employee engagement initiatives.
• Coordinate with Manila TLs to identify training needs related to specific process updates.
• Support the professional well-being of the team ensuring they have the necessary tools and environment to perform their duties.

• Experience: 5 years of experience in operations coordination team supervision or shared services support.
• Management Style: Proven ability to manage teams in a hands-off process environment respecting the authority of remote functional leaders.
• Communication: Excellent communication skills to bridge the gap between local staff and remote (Manila) leadership. Ability to translate business directives from Manila into actionable daily tasks for the team.
• Adaptability: Comfortable working in a matrix structure where process authority and people/operational management are split across geographies.

• Play a crucial role in enabling the smooth execution of critical business support functions.
• Work in a globally connected environment with clear delineation of responsibilities.
• Opportunity to develop strong cross-cultural communication and operational management skills.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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