Support Engineer, Japan Store Tech

Supply Chain Tech is looking for Support Engineer that is self motivated eager to learn new things willing to work in multi-cultural diversified environment. As a Support Engineer in Supply Chain Tech you will lead support activities for Amazon partnered cross border carriers and you will help in delivering world class quality software to Amazon Global Sellers. We count on Support Engineers to provide technical onboarding support to our partner carriers. You will need to communicate with different Amazon teams across the globe to pave the way for enabling Amazon partnered cross border carriers. Paving the way is not an end you will be also supporting technical operational activities with those partnered carriers to ensure their service quality is keep raising Amazons quality bar. You will also be able to provide QA support for Amazon Global Seller related software. These pieces of software are key to ensure Amazon Global Sellers smooth global operations.

Key job responsibilities
1) Modify maintain and validate business related configurations to satisfy business needs.
2) Leverage GenAI to develop carrier facing or sometimes seller facing software.
3) Perform QA on team developed software. Identify bugs and help to ensure test coverage.
4) Communicate with global team to ensure carrier related configuration are in place and working.
5) Routine management with carrier performance monitoring and tracking.

About the team
The Amazon CN Supply Chain Excellence team is seeking a talented passionate software development engineer to create feature innovations to innovate towards the best-in-class supply chain experience to unlock faster delivery speeds lower cost to serve vaster selections elevate the selling partner satisfaction and shopper experience and foster stronger synergy between JP and WW operations.

The CN Supply Chain Excellence team is part of the greater Japan Store Tech a global software development group.

- 1 years of technical support or 1 years of software development experience
- Experience working with REST API based services or experience with REST web services XML JSON
- Experience troubleshooting and debugging technical systems
- Bachelor degree in engineering or science majors.
- Pass CET6 or demonstrate equivalent English capability.
- Good communication skills fluent in both verbal and written English and Chinese communications.
- Know basic Linux / Java development. Familiar with JSON Rest API XML Web (JS HTML CSS etc).

- Experience in testing and QA environments
- Have overseas experience; Have experience to work with teams from different cultural background (US Canada India etc.)
- Computer science or engineering major preferred.
- Other demonstration of good English communication skills such as IELTS TOEFL TOIEC etc.
- Have experience in either e-commerce company or logistics company or close industries.
- Have extensive GenAI assisted development experience.
- Self motivated quick learner eager to learn new knowledges.

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