Sr. Manager, Digital Content

Job Description

Key Responsibilities

- Lead end-to-end governance of content agencies ensuring alignment with strategic priorities and operational excellence

- Establish and implement standardized KPIs (e.g. quality turnaround time cost efficiency compliance) in alignment with global agency scorecards

- Drive agency consolidation and vendor optimization in line with global agency framework and local needs

- Monitor agency performance and lead regular reviews to ensure continuous improvement

- Collaborate with Procurement BU Marketing and Medical teams to ensure effective cross-functional alignment

- Explore and assess agency capabilities in GenAI/AIGC use cases across content creation optimization and localization

- Identify capability gaps and upskill or onboard agencies to build future-ready AI-enabled content capabilities

- Partner with global and local stakeholders to pilot scale and embed GenAI capabilities into business workflows

- Lead change management efforts to drive adoption of new processes tools and ways of working

Requirements

- 8 years of experience in content operations marketing excellence or digital transformation preferably in the pharmaceutical/healthcare industry

- Experience in agency management and governance including performance management and vendor optimization is preferred

- Strong understanding of content lifecycle processes regulatory/compliance requirements and cross-functional workflows

- Experience to GenAI / AI-driven content solutions is preferred.

- Demonstrated ability to drive transformation initiatives with measurable impact

- Excellent stakeholder management and influencing skills across functions and seniority levels

- Ability to work in a fast-paced matrixed environment and manage multiple priorities

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.