Sr. Manager, Deliver APAC

TheSr. Manager DeliverAPACis a senior HR operations leader responsible for ensuring consistent highquality delivery of core HR services across the APAC region. This role leads regional HR service delivery teams and partners closely with global HR Centers of Expertise and business leaders to drive operational excellence compliance and continuous improvement.

This position plays a critical role in enabling business performance by delivering reliable scalable and employeefocused HR services during a period of organizational transformation. The role offers the opportunity to lead regional change shape the employee experience and influence how HR services are delivered across diverse APAC markets.

Key Responsibilities

• Lead and oversee HRDeliveroperations across the APAC region ensuring consistent execution of core HR processes (e.g. employee data management lifecycle transactions policy administration and case management).

• Manage coach and develop regional HR service delivery leaders and teams fostering a culture of accountability continuous improvement and customer focus.

• Partner with Global HR Deliver HR Business Partners and Centers of Expertise to align regional delivery with global standards service levels and transformation initiatives.

• Ensure compliance with local labor laws regulatory requirements and internal policies across APAC countries escalating and mitigating risks as needed.

• Drive operational excellence through process standardization simplification automation and the effective use of HR systems and analytics.

• Monitor service performance against SLAs and KPIs using data and insights toidentifytrends address gaps and improve employee experience.

• Lead and support regional change initiatives including organizational transitions system implementations and new ways of working.

• Serve as a senior escalation point for complex employee or operational issues ensuringtimelyresolution and strong stakeholder communication.

Where required to be managed locally:

• Document handling: Print stamp/seal mail/ship distribute and route documents for wet signatures.

• Records management: Store/archive/retrieve HR documents; fulfill requests; coordinate offsite storage; scan and name for Veeva.

• Compliance/admin: Upload/submitfilings; print and hand-deliver to agencies; support audits and onsite audit coordination.

Qualifications

Education

• Bachelors degree preferably in Human Resources Business Administration or a related field.

• Masters degree or MBA preferred.

Experience and Skills

Required:

• Typically8-10 yearsof progressive experience in Human Resources HR operations or shared services with regional or global scope.

• Demonstrated peopleleadership experience managing managers and/or senior individual contributors in a complex matrixed environment.

• Strong knowledge of HR service delivery models HR operations and employee lifecycle processes.

• Experienceoperatingin a highly regulated environment with proven ability to ensure compliance across multiple countries.

• Excellent stakeholder management communication and problemsolving skills.

Preferred:

• Experience supporting APAC markets withstrongunderstanding of cultural regulatory and operational differences across the region.

• Prior experience in a shared services global business services or HR transformation environment.

• Familiarity with HRIS platforms and digital HR tools used to support large distributed workforces.

• Background in continuous improvement methodologies (e.g. Lean Six Sigma) applied to HR operations.

• Proven ability to lead change drive process improvement and deliver results in a fastpaced transformational context.

Other

• Language:Fluency in English; Mandarin Chinese strongly preferred.

• Travel:Up to 2030% regional travel across APAC.

• Certifications:HR certifications (e.g. SHRMCP/SCP or equivalent) preferred.

• For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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