Sr Manager, Business Analytics & Ops

The Sr. Business Analytics & Operations Manager is a senior integrative role responsible for driving datadriven decision making operational excellence and office governance across DPS China. The role combines business analytics leadership sales operations governance and DPS China office management to ensure the organization operates efficiently compliantly and with strong execution discipline.

Acting as a central connective hub this role links Sales Marketing Finance Strategic Support IS HR and Admintranslating strategy into execution and ensuring daytoday operations are supported by robust analytics standardized processes and effective office management.

Key Responsibilities

1. Business Analytics & Insight Leadership

• Own DPS Chinas business analytics framework covering sales performance market trends channel effectiveness and customer insights

• Translate complex business and strategic questions into structured analyses KPIs and actionable insights

• Lead development and maintenance of standardized dashboards reports and executivelevel analytics for leadership reviews

• Provide forwardlooking insights to support planning forecasting resource allocation and strategic decisionmaking

2. Sales Operations Governance & Execution

• Oversee endtoend sales operations processes including but not limited to:

• Sample and asset management

• Sales event and meeting support

• Product complaint compensation processing

• Hospital tendering and related approval workflows

• Company chop and operational approval processes

• Ensure operational stability efficiency and full compliance with company policies controls and audit requirements

• Manage and guide outsourced service providers including SLA definition performance monitoring issue resolution and continuous improvement

3. Reporting Performance Management & Compliance

• Define and govern sales operations analytics and performance reporting standards

• Monitor operational KPIs service levels and compliance indicators; proactively identify risks and gaps

• Ensure alignment between operational data commercial performance reporting and financial narratives

• Support internal audits reviews and control testing related to sales operations analytics and administrative processes

4. Business Requirement Translation & CrossFunctional Enablement

• Act as a bridge between DPS China business teams and IT/Digital on analytics reporting and systems utilization

• Translate business needs into clear prioritized analytics and operational requirements

• Coordinate crossfunctional stakeholders to resolve complex issues spanning Sales Finance Supply Chain Quality Compliance HR and Admin

• Ensure solutions are practical scalable and compliant with governance standards

5. Data Governance Quality & Scalability

• Support and enforce data governance standards including metric definitions data ownership access control and appropriate usage

• Ensure data accuracy consistency traceability and transparency across analytics and operational outputs

• Promote reuse of insights and standard data sources to reduce duplication and manual work

• Contribute to building automationready scalable analytics and operations capabilities

6. DPS China Office Management & Administrative Governance

• Oversee DPS China office management in coordination with relevant internal functions and service providers including:

• Office administration and facilityrelated coordination

• Company chop management and administrative controls

• Support for inventory verification asset tracking and internal audits

• Logistical support for internal meetings townhalls leadership offsites and company events

• Ensure office operations comply with company policies internal controls and local regulatory requirements

• Act as the primary business owner coordinating with HR Admin Finance and external vendors for officerelated matters

• Identify opportunities to improve efficiency standardization and employee experience in DPS China office operations

7. Team Leadership & Capability Building

• Lead coach and develop team members across business analytics sales operations and administrative support

• Build team capability in structured problem solving analytics rigor process discipline and compliance awareness

• Foster a culture of ownership collaboration continuous improvement and service mindset

• Drive standardization simplification and documentation of recurring analytics operations and office processes

8. Strategic & AdHoc Initiatives

• Support DPS China leadership on strategic initiatives business planning cycles and transformation programs

• Lead or contribute to adhoc projects assigned by senior leadership

• Act as a trusted thought partner to Commercial Strategic Support and functional leaders on execution and governance topics

Qualifications

Education

• Bachelors degree or above in Business Analytics Information Management Engineering Healthcare or related fields

• Advanced degree (MBA / Masters) preferred

Experience

• Significant experience in business analytics sales operations commercial excellence operations management or strategic support

• Proven ability to operate at the intersection of data processes and organizational execution

• Experience in multinational companies; healthcare / medical devices industry experience strongly preferred

• Demonstrated people management and/or vendor management experience

Core Competencies

• Strong strategic structuring and analytical thinking

• Ability to connect insights with execution and influence stakeholders without formal authority

• Excellent crossfunctional communication and leadership skills

• High ownership resilience and comfort managing complexity and ambiguity

Tools & Language

• Advanced proficiency in Excel and PowerPoint; experience with BI / analytics tools preferred

• Strong data literacy and comfort working across multiple systems and data sources

• Fluent Mandarin Chinese and strong business English (spoken and written)