Sr. AI Product Manager — ConvoAI

About the role

We are looking for a Senior AI Product Manager to join the ConvoAI product team and take end-to-end ownership of core AI product components across Agoras real-time conversational AI platform.

This role will partner closely with engineering solution architects customer-facing teams and existing product leaders to define build and scale foundational product capabilities. The ideal candidate combines strong AI product judgment deep platform thinking customer empathy and business sense. They should be able to translate complex AI real-

time media and communication infrastructure requirements into clear product direction and executable roadmaps. This is a senior individual contributor role with broad ownership. The person must be capable of independently driving product definition cross-functional execution customer alignment and commercial impact

What youll do

1. Own Core ConvoAI Product Areas

Take product ownership of several foundational ConvoAI components. Define the product

vision roadmap requirements priorities and success metrics for these areas.

2. Drive End-to-End Product Execution

Lead the full product lifecycle from discovery to launch and iteration including:

PRD and API requirement definition

Cross-functional alignment with engineering design solution architecture sales and customer success

Release planning and go-to-market support

Post-launch adoption feedback analysis and continuous improvement

3. Partner with Engineering on AI Platform Design

Work closely with engineering teams to shape scalable extensible and reliable product

architecture for real-time conversational AI use cases.

Key areas include:

API design and developer experience

SIP and telephony integration RAG Design

4. Improve Customer and Developer Experience

Own product experience across both customer-facing and developer-facing workflows.

Responsibilities include:

Identifying pain points in onboarding integration debugging and production

operations

Improving API usability and documentation clarity

Working with internal teams to improve observability

5. Support Enterprise AI Call-Agent and Conversational AI Scenarios

Work with customer-facing teams to understand enterprise requirements across AI call

agents voice agents real-time assistants and multimodal conversational AI use cases.

Translate these requirements into reusable platform capabilities rather than one-off

custom solutions.

Qualifications

Required

5 years of product management experience with at least 2 years in AI developer platforms cloud infrastructure or related B to B products

Strong understanding of AI product concepts including LLMs speech AI RAG agents orchestration latency

Experience owning technical products APIs SDKs or cloud products

Proven ability to write clear product requirements and drive complex cross-functional execution

Ability to work deeply with engineering teams on architecture tradeoffs and

implementation priorities

Strong business sense and ability to connect product decisions to customer adoption and revenue impact

Excellent communication skills in both strategic discussions and detailed execution contexts

Ability to operate independently in ambiguous fast-moving environments

Preferred

Experience with real-time communication RTC VoIP SIP telephony audio/video infrastructure or contact center technologies

Strong customer discovery and enterprise customer communication skills

Experience building conversational AI voice AI AI agents or multimodal AI products Experience with AI deployments and customer-facing technical sales cycles

Experience working with global engineering and go-to-market teams

Prior experience with developer experience API design or cloud products

Ideal Candidate Profile

The ideal candidate is a senior product owner who can balance technical depth customer empathy and business impact.

They should be able to:

Think strategically about the future of real-time conversational AI

Dive into technical details with engineering teams

Speak credibly with enterprise customers and internal stakeholders

Turn ambiguous requi rements into concrete product plans

Prioritize ruthlessly across many competing needs

Build reusable platform capabilities instead of fragmented custom solutions

Take full ownership of product outcomes not just feature delivery

Required Experience:

Senior IC