Specialist, Customer Relationship

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies Inc. is a leading global manufacturer of technology products including mission systems radio frequency (RF) components RF microwave/microelectronic assemblies and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market representing how TTMs time-critical one-stop design engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

Join our highly collaborative and dynamic Customer Relationship Team that provides customer support and works closely with other departments related to the quote-to-cash process and enhancing customer experience.

• Program Management:
  • Monitor and drive improvement on the key program and new opportunities.
  • Support the customer qualification programs including site qualification key projects & new technologies approval.
• Sales support:
  • Meet customer revenue forecasts by maximizing the utilization of the reserved capacity.
  • Support the customer site audits and visits.
• Customer service:
  • Maintain and enhance the customer relationship to understand customer needs.
• Order processing:
  • Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote-to-cash process.
• Inventory Management:
  • Manage the loading backlog inventory delivery performance and flexibility per customer forecasts & demand.
• Occasional Travel and overtime are required

Qualifications required:

• Bachelors Degree or higher in Science Engineering Business Administration or equivalent Experience.
• 2 years of working experience in the electronics manufacturing industry and Customer Relationship. Experience with International business and managing customer accounts is an advantage.
• PC literate in Microsoft Word Excel and PowerPoint.
• Self-motivated independent data-oriented and a good team player.
• Good command of spoken and written English Chinese and Mandarin.

Competencies Required:

• Teamwork Demonstrating strong collaboration skills. Responds appropriately to conflict within the team.
• Communication skills- Clear and transparent communication with respect to each other.
• Attention to Detail Being careful about details and thorough in completing work tasks.
• Problem solving Identifying & analyzing the problem and proposing the solution effectively.
• Dependability Being reliable responsible and dependable and fulfilling obligations.
• Stress Tolerance Accepting criticism and dealing calmly and effectively with high-stress situations.

Applicants may be entitled to:

• Mandatory Statutory Benefits according to the laws and legislation

• Staff dormitory Dining hall Gym room Company Shuttle and other supportive facilities and services for those living on-site

• Occupational health check-ups Shuttle bus Supplementary housing allowance (those not in dorms) Meal subsidy etc.

• Labor unions or other kinds of associations of interest rich recreational activities such as company Annual Dinners holiday gifts and greetings team building and various social activities.

• Systematic training courses Development projects and Career paths

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran status.