Specialist 3, Customer Operations

Specialist 3 Customer Operations

Job Summary

The Customer Operations oversees end-to-end account operations supply chain coordination and revenue tracking. This role ensures seamless customer onboarding demand-supply alignment and resolution of customers requests while driving process efficiency and compliance.  

Job Description

1. Customer Ops Account Management  

- Manage customer onboarding process. Work with internal teams to set up EDI VMI hub etc.

- Oversee order booking rescheduling (pull-ins/push-outs) backlog maintenance (pricing credit blocks

ship date etc) shipment and RMA (Return Merchandise Authorization) process.  

- Full Order-to-Cash involvement

- Update supply commits ASN (Advanced Shipping Notice) to customers.  

- Resolve customer queries and escalations.

- Track qualification status manage supply disposition for quality incidents/stop-ship scenarios.   

- Regular meeting with customers customer QBRs supply chain workshops etc 

2. Demand Allocation & Supply Management  

  - Monitor customer forecasts track RFQ/SFT updates and drive quarterly/monthly supply planning against sales targets.  

  - Share supply status with stakeholders.  
3. Revenue Management

  - Drive ship linearity update revenue tracking reports and resolve issues impacting revenue (e.g PO delays quality concerns).  

  - Conduct quarterly Incoterm compliance checks.  

4. Systems & Process Optimization

  - Utilize ERP systems customer portals and central planning tools to streamline operations.  

  - Identify process gaps and implement improvements for workflow efficiency.  

5. AI enabled operations eg: AI assisted reporting automation & productivity tools etc

6. Project Management: Cross- functional Tracking &follow-up

Qualifications :

• Bachelors degree in Supply Chain Business or related field.
• 210 years in customer operations account man4agement supply chain roles in the industry of Semiconductor etc; Experience with MNC will be a preferable plus;
• Fluent in English (written and verbal) for daily communication reporting and documentation proficiency in Japanese will be a plus.
• Proficiency in ERP systems (e.g. SAP Oracle) central planning EDI/VMI platforms and MS Office
• Strong analytical Willingness to learn problem-solving cross-functional collaboration abilities Resilience under pressure Driving results.

Additional Information :

WD thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time