SM Front Office (FDM)
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Job Summary
hangri-LaSanya
三亚香格里拉
As the first Shangri-La luxury resort in China Shangri-LaSanya made its grand opening on October 24 2014 in Haitang Bay Sanya City Hainan Province. The hotel is about 40 minutes drive away from the urban area and Sanya Phoenix International Airport. It is adjacent to various scenic spots such as Wuzhizhou Island Sanya International Duty Free Shopping Complex and Sanya Haichang Fantasy Town. Surrounded by mountains and the sea and possessing a coconut forest beach over 300 meters long it is an ideal place for leisure travelers and business teams to stay.
三亚香格里拉作为中国首家香格里拉豪华度假酒店于2014年10月24日在海南省三亚市海棠湾盛大揭幕酒店距离市区三亚凤凰机场约有40分钟车程毗邻蜈支洲岛三亚国际免税城海昌不夜城等各大景区依山傍海坐拥300余米长的椰林海滩是休闲旅客和商务团队下榻的理想之所
As a Front Desk Manager we rely on you to:
作为前台经理我们希望您承担以下职责
Installsand establishes all Guest Recognition Processes at the hotel.
建立并完成酒店里所有的宾客识别管理计划
Support and assistin Guest History and Guest Preferences to ensure accurate and pertinentinformation to achieve consistent deliver to guests throughout the hotel.
维护和协助建立宾客的客史和喜好并保证其合理性和准确度以便能给客人提供完美的入住体验
Be familiar with LQEand USP and is guided in daily work by these.
熟悉香格里拉的服务标准并应用于日常工作作为指导
Always cooperatewith all relevant departments to working together on every guest questions orrequests.
能够与其他部门合作共同解决客人的问题满足他们的需求
Supervises directsand manages all members of Front Desk team.
管理前台服务团队
We are looking for someone who:
候选人应具备以下能力:
Work experience in the same position.
同岗位工作经历
Proficient in English
英语熟练
Excellent communication skills
良好的沟通能力
About Company
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