Service Manager Housekeeping (Floor)

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific North America the Middle East and Europe.

To treat a stranger as one of our own characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered but what makes each stay truly memorable is something even more exquisite and rare - Shangri-Las special kind of hospitality. Hospitality from the heart.

Located within Jinans central business district the 20-storey Shangri-La Hotel Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel guests can explore Jinans natural beauty which has earned the city the reputation of a Spring City. With no less than 72 artesian springs Baotu Spring is revered as the Number One Spring under the Heaven and a short walk from Shangri-La Hotel Jinan.

We are looking for a Service Manager - Housekeeping (Floor)

As aService Manager - Housekeeping (Floor) we rely on you to

• Arrange and supervise daily floor operations and shift handover procedures.
• Keep track of the room occupancy status on assigned floors at all times.

• Monitor guest situations and resolve ad-hoc issues; report major incidents to the department supervisor promptly.

• Care about staffs work and living concerns and timely report relevant issues to the Director of the Department.

• Check reservation information to grasp guest profiles especially the names of hotel VIPs and regular guests.

• Be fully familiar with hotel internal and peripheral information to provide accurate inquiry services for guests.

We are looking for someone who:

• Over three years of working experience in high-star hotels.

• College diploma or above with basic oral English proficiency.

• Sound professional knowledge of housekeeping management.

• Outgoing personality reliable work attitude strong service awareness and sense of responsibility.

By applying to this position you have read understood and agreed to ourData Protection Policy(if the hyperlink does not navigate you to the policy please copy this URL and view in web browser: Experience:

Manager