Service Business Development ManagerDCCS

1. 管理和培养服务销售支持与协助商机跟进day by day to team role

Service Sales Support and Opportunity Follow-up

• 管理和培养支持服务销售团队开展客户需求梳理服务方案准备报价资料整理及内部审批流程跟进优化现有流程
  Support the service sales team in customer requirement clarification service proposal preparation quotation documentation and internal approval follow-up.
• 协助跟进服务类商机包括备件维修现场服务升级改造服务合同等确保商机信息及时准确地更新
  Assist in following up service-related opportunities including spare parts repair field service retrofit and service contracts ensuring timely and accurate opportunity updates.

2. 订单支持与流程协调

Order Support and Process Coordination

• 负责服务订单相关流程的支持与跟进包括报价订单创建合同资料交付状态开票及回款信息协调等
  Support and follow up service order-related processes including quotation order creation contract documentation delivery status invoicing and payment coordination.
• 协调内部相关部门及时解决订单执行过程中的异常问题确保订单流程顺畅信息透明响应及时
  Coordinate with relevant internal departments to resolve issues during order execution and ensure smooth process flow transparent information and timely response.
• 跟踪服务订单执行进度定期汇总订单状态风险点及待解决事项为服务销售和服务项目提供支持
  Track service order execution progress and regularly summarize order status risks and pending issues to support the sales and management teams.

3. 流程优化与持续改进

Process Optimization and Continuous Improvement

• 识别服务销售及订单管理流程中的痛点和低效环节推动流程优化标准化及数字化改进
  Identify pain points and inefficiencies in service sales and order management processes and drive process optimization standardization and digital improvement.
• 主导并推动服务销售与订单管理流程的自动化数字化及标准化改进识别效率瓶颈提出并实施优化方案

lead CIP initiatives to continuously improve processes such as quotation order handling delivery coordination and report generation.

• 协助建立并完善服务业务相关流程文件操作指南模板及标准化工具提高团队工作效率和执行一致性
  Support the development and improvement of service-related process documents work instructions templates and standardized tools to enhance team efficiency and execution consistency.

4. 数据分析与业务运营支持

Data Analysis and Business Operation Support

• 负责服务销售订单交付及运营相关数据的收集整理和分析支持业务回顾和管理决策
  Collect consolidate and analyze data related to service sales orders delivery and operations to support business reviews and management decisions.
• 定期准备服务销售支持订单跟踪流程效率CIP进展等相关报告
  Prepare regular reports on service sales support order tracking process efficiency and CIP progress.
• 维护内部系统中的相关数据确保业务信息准确完整及时更新
  Maintain relevant data systems to ensure accurate complete and timely business information.

Qualifications :

• 本科及以上学历工业工程工商管理供应链管理机械电气自动化或相关专业优先
  Bachelors degree or above preferably in Industrial Engineering Business Administration Supply Chain Management Mechanical Engineering Electrical Automation or related fields.
• 具备5年以上工业企业相关工作经验有服务运营销售支持订单管理流程改进或项目协调经验者优先
  Minimum 5 years of relevant experience in industrial companies preferably in service operations sales support order management process improvement or project coordination.
• 具备数字化实践经验熟练使用数据分析工具如Power BI Tableau Python有AI相关项目如预测性维护智能派单文档自动处理经验者优先
  Possess practical digitalization experience: Proficient in using data analysis tools (e.g. Power BI Tableau Python). Experience with AI-related projects (e.g. predictive maintenance intelligent dispatch document auto-processing) is a strong plus.
• 有工业自动化高端装备制造售后服务或工程服务行业经验者优先
  Experience in industrial automation high-end equipment manufacturing after-sales service or engineering service industries is preferred.
• 具备良好的中英文书面及口头沟通能力
  Good written and spoken communication skills in both Chinese and English
• 具备良好的流程思维问题解决能力和跨部门协调能力
  Strong process thinking problem-solving capability and cross-functional coordination skills.

Remote Work :

No

Employment Type :

Full-time