Senior HRIS Specialist [L5]

About Coupang

Coupang is a global company with offices in several countries. Coupang is reimagining the commerce experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by a dynamic network and a culture of customer-centricity Coupang has broken tradeoffs around speed selection and price. Today we provide exceedingly fast shipping speeds on millions of items including fresh groceries delivered within hours nationwide. 365 days a year. We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest-growing e-commerce opportunities anywhere in the world. Coupang is creating a world in which Customers ask How did I ever live without Coupang.

Job Overview

Coupang Workday HRIS Team is a global team which has team member in Korea and China. The team is responsible for Coupang Global Workday system operation. We use our professional Workday system technical ability to work with global HR teams on Workday system solution upgrade. The work process stages including requirement analysis system solution design system solution implementation testing change live post go-live supporting administration etc. The scope of Workday HR function modules includes Core HCM Compensation Time Tracking Talent & Performance Absence Security Report etc. The scope of countries and regions of operation includes Korea China (include Hongkong and Taiwan) US Japan Singapore etc. Total more than 30000 workers.

What you will be doing:

Quick response to stakeholders requests or questions about Workday.

• Identifying the type of requests promptly e.g. daily usage problems workflow issues system bug or new requirements and then you could decide by yourself and reply to stakeholders what is the next step.

Requirements collection and analysis.

• Understanding Coupang HR business and HR Team structure from high level.
• Fast distinguishing related Workday modules and functions based on users requests.
• Collecting information about requirements in quick and various ways including cooperating with HR Teams or internal team learning legal policies reading news or literature or professional books.
• Digging into problems behind the request analyzing business purpose thinking about whether there is an easy and quick workaround; precisely estimating the impact if it is an individual case whether it is worthy to taking time and effort to do research or if it is a common issue how to determine priority and urgency.

Solution design for new requirements and system existed issues

• Fully researching influence on system configuration resulted from new requirements/ Completely discovering root cause.
• Analyzing feasibility of solution.
• Utilizing Workday Community and other Workday official tools expertly.
• Providing best practice based on learning Workday product logic.
• If Workday solution has some shortcomings providing alternate solutions.
• Considering data accuracy user-friendliness system scalability and rigorous logic into solution design.
• Following Workday methodology fully considering priority and resource management making proper timeline with stakeholders.

System implementation and Issue fix.

• Doing jobs based on Coupang implementation process recording all configuration changes in word or excel.
• Fully considering system performance during implementation.
• Well organizing user testing.
• Migrating configuration into PROD tenant precisely complete Peer Review and Post Go-live Review timely.
• Inviting users to validate setup and closing tickets.

Other responsibilities:

• Daily Operation efficiency improvement risk management.

Basic Qualifications:

Multiple language skills:

• It is preferred that your English is fluent and you can speak Korean/Chinese or that you are native Korean/ Chinese speaker but you could use English for daily communication.

Communication Skills:

• You are polite and have consciousness of customer service. You could patiently and professionally answer questions from Workday Users who are coming from different countries and regions and having different background.
• You would communicate with others in a good manner.

Workday Knowledge:

• Required to have experience and knowledge of Workday Extend.

• Other Workday Modules are preferred: HCM Absence Compensation Time Tracking Talent Performance Security.

HR Knowledge:

• You should own basic knowledge on HR business like Onboarding Termination Transfer Probation Period Contract Management Absence and Time Entry Performance and Recruiting. You must master one of them.

Other Capabilities:

• Systematic Thinking: systematic thinking is important for this job; we hope you are good at analyzing and distinguishing all kinds of requirements.
• Global Thinking: whenever you do job you have company-wide perspective.
• You have good negotiation skills you could manage stakeholders expectation for some unreasonable requests you would refuse them firmly and politely.
• You understand basic knowledge on IT/HR/Finance audit regulations.
• You could face work pressure rationally and manage it well.
• You are respectful honest and consistent closed communication loop.
• You have the basic awareness of project management including but not limited to the formulation of task plans active follow-up and tracking of task status reporting task progress to stakeholders and identifying potential risks in task execution.

Preferred Experience:

• 2 full lifecycle implementation of Workday HCM modules for global organizations.
• 2 years Workday Extend Development.
• 5 years Workday Functional implementation consultant experiences working for Workday or any implementation partner.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:

  Senior IC