Senior Customer Service Specialist

Job Req Number: 122817
Time Type: Full Time

General Responsibilities 主要工作职责

Service the existing customers of operational teams with freight prepaid business for Export and freight collect for Import any other new clients in the market and sales lead from overseas with decision maker in China on daily basis.

主要服务于现有的出口业务预付货和进口业务到付货市场上新客户以及由中方决策的海外订单的日常维护

The Customer Service primary job is to focus on developing new business via commercial communication understand their requirements satisfy the needs of customers and proactively provide excellent Customer Service.

客户服务主要职责是通过专注于商业沟通了解客户的要求满足客户的业务需求 并主动提供优质的客户服务发展新的业务

Externally to be one contact window to client expected to have a very close dialog with customers

对外成为客户的一个联系窗口与客户的密切沟通

Internally to coordinate four operation teams and work closely with DSV overseas network

在内部协调四个操作团队 和得斯威海外办事处人员保持紧密沟通与配合

Daily trouble shooting solve problem at the first time with professional suggestion

针对日常棘手事件第一时间用专业的建议解决问题

Handling customer complaints or any major incidents proactively

处理客户的投诉及建议快速主动处理突发事件

Detailed Responsibilities 具体工作职责

Make competitive quotation and ensure DSV provide comprehensive solutions

为客户提供具有竞争力的报价及完善的物流方案

Call customer to make sure that they received the quotation in time and try to get comments by return

和客户保持及时的电话沟通确保客户及时查收报价单并及时反馈

Set up SOPfor new customer on board

为新客户制定SOP标准操作流程

Monitor payment and outstanding

密切关注客户付款和未付款情况

Visit client to maintain the relationship and review the business

定期拜访客户维护良好关系

Communication with the DSV overseas network for rate and service inquires

和得斯威海外办事处及时有效的沟通确保按时收到成本和运输方案

Implementation meeting and SOP introduction for each relevant operation teams

安排会议 并确保SOP标准操作流程在各相关部门的顺利执行

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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