SAP Technical consultant II

1. Provide Level 1 (L1) support for SAP T&P systems including incident ticket management user role and authorization support and system configuration preparation to ensure stable system operations.
2. Support SAP S/4HANA Manufacturing (MFG) Quality Management (QM) and Asset Maintenance Management (AMM) modules.
3. Proactively identify operational risks and system issues coordinate cross-functional teams and ensure timely resolution of incidents to minimize business disruptions and maintain production continuity.
4. Develop and maintain system operation documentation and knowledge base materials and provide training and technical support to end users.

Education

Bachelors degree or above in Computer Science Information Technology Industrial Engineering Automation or a related field.

Experience

3-5 years of SAP MFG/PP and QM implementation or application support experience; Hands-on experience in at least one large-scale SAP implementation upgrade or support project.

Language Skill
Excellent English communication skills

Technical Skills

* Strong knowledge of SAP PP QM and PM business processes and system configuration; SAP certification is a plus.

* Fluent in both Chinese (Mandarin) and English communication with the ability to read technical documentation; experience working with global or cross-functional teams is preferred.

* Familiarity with Manufacturing Execution Systems (MES) Warehouse Management Systems (WMS) or digital manufacturing solutions. Manufacturing FMCG or production operations experience is preferred.

* Knowledge of IT Service Management (ITSM) ticket management and change management processes is an advantage.

Soft Skills

* Strong communication coordination and stakeholder management skills; High sense of responsibility and customer service mindset.

* Proactive self-motivated and able to drive issue resolution in a fast-paced environment.