Sales Operations Supervisor

The Sales Operations Supervisor supports DPS China sales performance by ensuring stable compliant and efficient operational execution across sales support processes reporting and crossfunctional coordination. The role acts as a key operational interface between sales teams outsourced service providers and internal functions enabling sales leadership to focus on growth and customer engagement.

This role is executionfocused with increasing emphasis on process discipline databased insight and continuous improvement.

Key Responsibilities

Sales Operations & Process Support

• Collaborate with outsourced service providers to ensure reliable daytoday sales operations support including but not limited to: Sample management Sales event and meeting support Product complaint compensation processing Hospital tendering support Company chop / approval application processes

• Monitor service quality timeliness and adherence to defined processes and controls

• Act as the first point of contact to resolve routine operational issues impacting the sales teams

Reporting Data Analysis & Compliance Monitoring

• Analyze operational and process data and generate regular reports and dashboards for sales leadership

• Monitor process performance SLA adherence and key control points; flag risks and deviations proactively

• Ensure all sales operations activities comply with company policies internal controls and compliance standards

• Support audits and internal reviews related to sales operations processes

Training & Capability Enablement

• Deliver policy process and system training for sales teams

• Support new joiner onboarding and orientation related to sales operations processes

• Reinforce standard operating procedures to improve consistency and execution quality across regions and teams

CrossFunctional Coordination & Process Improvement

• Work independently with crossfunctional partners (Sales Finance Supply Chain Quality Compliance Admin) to resolve complex operational issues

• Identify process gaps and improvement opportunities; support implementation of process optimization initiatives

• Contribute to simplification standardization and efficiency improvements in DPS sales operations

Administrative & AdHoc Support

• Provide operational and administrative support as required including:

  • Company chop management

  • Inventory verification support

  • Logistical support for internal meetings and conferences

• Support adhoc projects and assignments assigned by the line manager

Qualifications

Education

• Bachelors degree or above

Experience

• Minimum 35 years of work experience in a multinational company

• Prior experience in sales operations business support or commercial administration preferred

Skills & Competencies

• Proficient in oral and written English

• Strong PC skills especially Excel and PowerPoint

• Solid data analysis and problemsolving abilities

• Strong communication coordination and teamwork capabilities

• High sense of responsibility adaptability and operational ownership

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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