Sales Operations Officer

What Youll Be Doing
Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrows internal resources (field sales engineering supplier marketing manufacturing facilities purchasing and other corporate departments) vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers behalf anticipates our customers requirements and communicates efforts in a timely and effective.
Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing POs for accuracy freight terms transportation pricing technical specifications part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost customer delivery expectations and vendor availability.
Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMAs requests for confirmations/invoices credit status expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
Backlog Management Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders service requests and RMAs from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price quantity goods/services receipts freight and tax cde discrepancies.
May manage customer quotes activities in line with customer specificstrategies quoting processes and order management.

Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions

What We Are Looking For

• Typically requires a 2 year degree and 24 years of experience.
• Strong understanding of both distribution sales and business operations.
• Ability to size and scope priorities in the market understand competitive advantages and disadvantages and deploy resources to grow market share accordingly.
• Excellent verbal and written communication and negotiations skills.
• Ability to build good relationship with customers suppliers and internally with cross function teams.
• Proactive and strategic mindset to win business.
• Resilience energetic and positive attitude.

Whats In It For You

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Insurance
• Life Insurance
• Year-end bonus
• Performance Bonus
• 5-Day Work Week
• Growth Opportunities
• And more!

About Arrow

Arrow Electronics Inc. (NYSE: ARW) an award-winning Fortune 154 and one of Fortune Magazines Most Admired Companies. Arrow guides innovation forward for over 220000 leading technology manufacturers and service providers. With2025 sales ofUSD $30.9 billion Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at.

Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at more job opportunities please visit China (Upper Hills Huang Gang Rd)