Retail Excellence Manager

The Retail Excellence Manager is a core operational role responsible for end-to-end retail operational standardization execution optimization field coaching budget control and retail capability building across all boutiques in APCN. This role bridges HQ strategies and local store execution ensures consistent brand experience operational efficiency and sustainable retail business growth. The position report to Retail Director.

Key Responsibilities

• Retail Operation Standardization  Cascade HQ/global brand standards into local stores; co-develop and continuously update SOPs covering grooming visual stock rostering uniform sales protocols and daily boutique operations.
• Compliance & Store Coaching  Monitor full compliance with the Retail Operation Manual identify operational gaps and coach store managers on problem-solving corrective actions and structured store improvement plans.
• Retail Alignment & Cross-Store Collaboration  Plan and lead regular alignment meetings and business sharing sessions track action items and partner with the Retail Director to drive consistent network-wide store performance.
• Retail Expense & Budget Control  Own end-to-end boutique expense management (stationery selling tools cleaning alteration postage transport T&E) including invoice verification payment processing and strict budget monitoring.
• Manpower & Staffing Management  Conduct regular manpower audits (structure roster attendance leave); handle internal transfers new hiring and under-performance follow-up to ensure stable efficient store deployment.
• Training & Field Capability Building  Lead the retail training team to design and deliver programs on product systems service and compliance; conduct field coaching and iterate based on effectiveness and market insights.
• Budgeting Reporting & KPI Tracking  Prepare annual controllable expense forecast support sales budgeting and deliver accurate weekly/monthly sales reports staff KPI reports and management meeting decks.
• Business Analysis & Market Intelligence  Support CRM target setup and pre-launch coordination compile monthly competitor analysis track landlord promotions and prepare retail seminar materials for capability uplift.

Qualifications :

• Bachelor degree or above in Retail /Business related majors.
• 8 years luxury retail operation management experience familiar with SOP drafting expense & budget control and retail training management and coaching experience
• Highly responsible proactive and able to work under fast-paced retail business pressure.
• Strong sense of brand standard compliance and data accuracy.
• Good organizational skills to manage multiple ongoing retail projects and meetings efficiently.
• Fluent in both written and spoken English capable of communicating with global HQ.
• Strong project coordination skills execution capability and detail-oriented mindset.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

No

Employment Type :

Full-time