Product Specialist Service Support

Purpose/Objective:

Provide 3rd level Service Support. Conduct Service training. Write Service documentation. Deliver to ensure product Serviceability in NPD and design change processes.

Area of Responsibilities:

The position includes the following fields of activity:

Global 3rd level support for 1st level field service engineers (FSE) and 2nd level technical support engineers Conducting service training classes On-site support when necessary Preparation of technical documentation e.g. service manuals and technical bulletins Serviceability design in product development and design change

Responsibility:

Provide 3rd level support handling and resolving Escalation Cases in a timely manner Potentially participate in the product development process and design change process as a primary core team member and swim lane owner for service and support readiness Conduct international service training classes Create Service documentation to inform FSE of instrument update or modification Host communication sessions with FSE to exchange information

Person Specification

Profile:

Bachelors or higher degree in Engineering preferably in Medical Engineering or Mechatronics Minimum 5 years of work experience with Automation or Electronics preferably in technical Service role and in medical device or life sciences industry Excellent communication skills with the ability to explain complex topics to diverse audiences including in professional English written and spoken Demonstrated ability to work independently and manage complex technical issues with minimal supervision Being prepared for international travelling

Requirement:

Bachelors or higher degree in Medical Engineering or Mechatronics Minimum 5 years of work experience with Automation or Electronics preferably in technical Service role and in medical device or life sciences industry Understanding of general technical Service Support Requirements and workflow Excellent communication skills with the ability to explain complex topics to diverse audiences including in professional English written and spoken 20% global travelling

Preferred:

Experience with Pathology instrument Experience with technical service or support Experience with NPD project or design change Experience with training

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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