People Manager, Operations Program Management (OPM), Product Operations

Product Operations is looking for a People Manager to lead a team of Operations Program Managers (OPMs) responsible for driving NPI program execution across Amazons Devices portfolio (Echo Tablet Kindle FireTV). This role owns the performance growth and delivery output of a team operating in ambiguous cross-functional environments where problem definition and strategy are not always predetermined. You will manage resource allocation across 2530 concurrent NPI programs partner with Finance Quality/AME Supply Chain and Hardware Engineering on program governance frameworks (e.g. 9-Block classification) and build the mechanisms that make your teams work auditable data-driven and scalable without your direct involvement in every decision.


Key job responsibilities
Team & People Management
Own hiring onboarding and career development for a team of OPMs; proactively recruit bar-raising talent with NPI/program management expertise
Build and share customized onboarding plans so new OPMs ramp quickly on programs tools (Milestone Manager NPI Data Hub) and process
Run regular 1:1s tying performance evaluation to growth trajectory; lead the promotion process for OPMs demonstrating next-level scope; act as career sponsor for lateral moves
Evaluate team members against role guidelines; participate in and begin leading calibration to ensure fair consistent evaluation
Identify underperformance early document expectations and timelines clearly and respectfully
Establish a psychologically safe team culture; actively listen and act on team feedback (reallocating work escalating broken mechanisms)
Manage workload sustainability; partner with leadership to remedy systemic overload rather than absorbing it silently
Scope Influence & Execution
Define metrics for program health resource utilization and operational excellence across the NPI portfolio
Own resourcing decisions for the team balance tactical program coverage against strategic hiring/restructuring needs (e.g. off-roadmap program gaps Bee cohort resourcing)
Drive cross-functional alignment with Finance Quality/AME and Supply Chain on shared frameworks (9-Block SPOR thresholds gating requirements)
Own regular reporting mechanisms (MBR OP1/OP2 inputs) that make program and team performance auditable to leadership
Negotiate priorities across programs and product lines; make explicit trade-offs between short-term coverage and long-term team capability building
Build audit mechanisms and self-sustaining processes (e.g. mechanisms with permanent BIE/OPM ownership rather than manager-dependent)
Problem Complexity & Communication
Lead a team accountable for a cross-cutting program area spanning multiple product lines not a single isolated workstream
Present program and team performance narratives to leaders up to three levels above (L10); write clear structured narratives (MBR OP1/OP2 COEs)
Resolve contentious cross-functional issues (e.g. GCM/MPM role conflicts off-roadmap HC gaps) by building consensus among stakeholders with competing priorities
Communicate a team vision anchored to customer/program outcomes not just task lists
Process Improvement
Establish operational excellence mechanisms that reduce repeated work and defects across the OPM teams workflows
Identify and close gaps in program governance systems (e.g. reconciliation gaps across Roadmap Pre-Concept Tracker Program Driven HC)
Drive simplification of program delivery processes; reduce team exposure to recurring failure modes (e.g. late-stage ID/packaging changes phase-skip patterns at Dev CommitHVT)

- Bachelors degree in Engineering Math Business Supply Chain or other related quantitative discipline
- Experience managing people including development hiring performance management and leading teams dispersed across various regions
- Experience working cross functionally across finance marketing or supply chain
- 5 years of project management (including scope schedule budget quality risk and critical path management) experience
- Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences including senior leadership

- MBA or advanced degree in Business Operations or related field.
- Experience in NPI/hardware program management (consumer electronics or similar regulated hardware environment).
- Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable strategies

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