Pattern Creators, Tik Tok Shop Operations Manager

Pattern is a world-leading ecommerce acceleration service provider leveraging proprietary AI technology to deliver end-to-end growth solutions for brands across 60 global ecommerce platforms including Amazon Walmart and TikTok Shop. The company has been named among Deloittes fastest-growing tech companies in North America for multiple consecutive years and recognized by Newsweek as a Global Most Loved Workplace.

Role Overview

As a TikTok Shop Cross-Border Creator Operations Project Manager you will support US-based Social Commerce Managers in managing their assigned brands working in close synergy to align on brand strategy execution plans and performance goals while independently owning the day-to-day operations of TikTok Shop. Core responsibilities include: conducting brand and competitor analysis maximizing creator outreach driving video volume managing affiliate channels and delivering regular performance reports to accelerate brand GMV growth.

Key Responsibilities

Brand Growth & Analysis

• Conduct in-depth research on assigned brand categories perform regular competitor analysis and identify TikTok Shop growth opportunities
• Develop and execute strategies to grow video volume improve creator engagement and increase affiliate GMV

Collaboration with US-Based Social Commerce Manager

• Work in close synergy with the US-based Social Commerce Manager to align on brand goals priorities and execution plans
• Provide regular progress updates proactively flag risks and ensure smooth cross-timezone communication
• Translate high-level brand strategies into actionable day-to-day TikTok Shop operations

Creator Outreach & Pipeline

• Independently identify outreach and negotiate with target creators to rapidly expand the creator database
• Manage the full creator partnership pipeline: outreach sample request video tracking payment reconciliation

Affiliate & Campaign Management

• Recruit and manage affiliate creators and brand ambassadors to maintain consistent content output
• Plan and execute creator campaigns aligned with brand KPIs and Account Manager strategy

TikTok Shop Operations

• Monitor core platform metrics in real time and continuously optimize campaign strategies to maximize reach and GMV
• Ensure smooth creator outreach stable sample supply and maximum video output across all assigned brands
• Continuously refine creator briefs and communication scripts to improve content quality and posting frequency

TikTok Shop Backend Operations & Data Analysis

• Conduct regular multi-dimensional analysis of active products for assigned brands including sales trends conversion rates average order value and competitor benchmarking to identify hero SKUs and high-potential new products
• Proficiently use TikTok Shop backend creator tools (Creator Marketplace / Affiliate Center) to proactively reach out to target creators managing the full flow from invitation and sample request to partnership confirmation
• Evaluate creator selling ability from a category perspective by analyzing historical shoppable video GMV view-to-conversion rates audience profiles and category fit to identify high-ROI creator partners
• Continuously optimize creator category recommendation strategies by combining product performance data with creator category selling metrics to improve overall selling efficiency

Reporting & Quality

• Deliver accurate data-driven operational performance reports to the US-based Account Manager on a regular basis
• Proactively identify potential risks video volume drops policy violations SPS metric fluctuations and address them before they escalate

Ideal Candidate

• Bachelors degree or above; fresh graduates welcome; candidates with internship experience in ecommerce operations creator marketing or project management preferred
• Familiarity with TikTok Shop platform policies creator ecosystems and affiliate selling mechanisms; hands-on experience preferred
• Fluent in written and spoken English able to independently handle daily emails and meetings with US-based teams (required)
• Strong data sensitivity with proficiency in Excel / data dashboards for performance tracking and analysis
• Self-motivated with the ability to independently manage multiple brands in parallel with minimal guidance
• Cross-cultural communication awareness; comfortable collaborating with international teams and adapting to flexible working styles
• Prior experience with cross-border ecommerce platforms (Amazon TikTok Shop Shopify etc.) preferred