On-Site Network Support Engineer

We are seeking an On-Site Level-1 Network Support Engineer to join our team in Gulou District this role you will serve as the first line of defense for network-related technical issues providing both remote user assistance and hands-on physical support for office network infrastructure. You will work closely with End User Computing (EUC) Helpdesk and senior Network Engineers to maintain a reliable and secure network environment.

Key Responsibilities

1. Incident & Support Management

• Respond promptly to incoming network support requests via ticketing systems phone email or chat.
• Perform basic troubleshooting for user connectivity issues including Wi-Fi VPN LAN IP conflicts slow network performance and access to internal shares/internet.
• Coordinate with internal EUC and Helpdesk teams to resolve cross-domain endpoint and network issues efficiently.

2. Physical Infrastructure & Hands-On Operations

• Inspect and verify physical cable connections port statuses and link lights on network switches.
• Assist with racking stacking cabling and patching network hardware under remote supervision or guided instructions.
• Maintain strict cable management and clean practices across patch panels and server racks.
• Ensure all network closets and server rooms remain organized safe and secure.

3. Administration & Maintenance

• Accurately document and record any physical changes to network ports patch panels cabling or hardware layouts.
• Perform authorized restarts of network interfaces or devices following strict change permission protocols.
• Perform routine checks on wireless access points and assist with basic Wi-Fi issues (SSID visibility signal strength coverage).

Qualifications & Experience

• Education & Experience: Associate or Bachelors degree in Computer Information Systems Networking or a related technical field (or equivalent hands-on experience).
• Technical Skills:
• Fundamental understanding of networking concepts (TCP/IP DHCP DNS VLANs Wi-Fi standard protocols).
• Familiarity with enterprise switches patch panels VPN clients and standard Ethernet cabling (Cat5e/Cat6).
• Hands-on comfort with basic physical racking stacking and cable tracing/patching.
• Soft Skills:
• Strong communication skills to liaise effectively with end-users and remote higher-level technical teams.
• Methodical approach to basic troubleshooting and problem-solving.
• High attention to detail regarding physical setup documentation and room cleanliness.